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Détails de l'offre
Emploi > Stages > Informatique/Technologie > Mexique > Détails de l'offre 


Stage, Informatique/Technologie, Anglais

Description du poste:

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.

* Work together with the team to implement, and manage systems that deliver against requirements for functionality, scalability, performance, and reliability
* Serve as a technical escalation point for critical production issues and drive escalation/resolution of problems into Support and Engineering teams
* Adopt and implement industry-standard Ops policies and Ops procedures
* Work hands-on with the system, install, and configure it, and test that it meets the customer's technical and business requirements
* Support and interact with clients to manage environments and ensure the availability of the applications. Triage and analyze issues, including performance and connectivity issues
* Participate in DR tests to maintain high levels of readiness to ensure business continuity
* Good Java Programming Knowledge
* Object Oriented Programming Concepts
* Plus Python
* Mexico City Hybrid Model (2 days per week in the office)

* BS and/or MS in Computer Science or a related field
* Basic knowledge of public cloud architecture (OCI, AWS)
* Understanding of DevOps activities (or related) or Infrastructure Support
* Good interpersonal and communications skills, with an ability to communicate in non-technical terms to non-technical people
* Understanding of centralized (n-tier) and decentralized (client/server) environment models
* Strong analytical skills and a familiarity with problem-solving, attention to detail and quality, and a desire for improvement
* Knowledge of system development life cycle and implementation (including dev. tools like Vcode, GIT, GITLAB, Jenkins)
* Experience with scripting languages such as Python and Unix Shell will be an advantage
* Must have a basic understanding of security and network protocols, such as sFTP, VPN, HTTP(S), and SSH
* Good understanding of Java and JVM process, JVM tuning, JConsole, JMX, and other java tools
* Basic understanding of RDBMS
* A passion for providing excellent service to all internal and external clients
* Ability to work in a 24/7 environment

Come as You Are

(COMPANY NAME) is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation

Origine: Site web de l'entreprise
Publié: 08 Jui 2024
Type de poste: Stage
Langues: Anglais
103.350 emplois et stages
dans 150 pays