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Emploi > Stages > Finance/Comptabilité > Royaume-Uni > Détails de l'offre 

Online Fraud Agent Apprentice- Finance

Entreprise non montrée
 Royaume-Uni
Stage, Finance/Comptabilité, Anglais
68
Visites
2
Candidats
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Description du poste:

The (COMPANY NAME) apprenticeship programme is an exciting opportunity for ambitious individuals that can bring fresh and innovative thinking to (COMPANY NAME) and play a part in driving the Group forward on its truly exciting journey.
Our apprenticeship programme gives you the opportunity to innovate and work on real projects, learn on the job from people who have a vast amount of industry experience, whilst working towards a recognised apprenticeship qualification. At (COMPANY NAME) we offer apprenticeships from Foundation Level right through to master's degree Level, across a number of our different divisions, giving you the opportunity to learn and grow with (COMPANY NAME).
The (COMPANY NAME) apprenticeship programme is a great way to gain new skills in one of the world's fastest growing and largest online retailers. The company owns and operates many leading brands including Lxxxxxxxxxxxx.xxm, Grow Gorgeous, Mio Skincare, Hale Country Club, ESPA and Mxxxxxxxx.xxm - The world's #1 online sports nutrition brand. We create brilliant digital brand experiences and our in-house team design, develop and build a bespoke proprietary technology platform that is used by hundreds of millions of people worldwide.
Our culture is fast-paced and ambitious - we like to move twice as fast others believe to be possible. This belief is a fundamental part of the DNA that has supported our incredible growth. Our people are our strength and we have over 7,000 diverse, smart thinkers across the globe who are encouraged to think creatively and empowered to turn their ideas into actions.
At (COMPANY NAME) we are committed to developing our future talent through the (COMPANY NAME) apprenticeship programme. If you think you've got what it takes to join us and make an impact at (COMPANY NAME), we would love to hear from you.
The Division
Come and join our fraud team in the North West and you will learn about all sides of fraud, from awareness and prevention to detection and resolution, across all our geographies. Analysts, agents, investigators and management work as a unit, to find effective ways to combat fraud at (COMPANY NAME). This team interacts with almost every other team in the business; there is never a dull moment.
The Online Fraud Agent Apprentice will be part of the Fraud Operations team, responsible for primarily ensuring the right processes and procedures are in place and that procedures are followed to quickly and appropriately resolve fraud issues for customers, victims, 3rd parties, and their designated global area. We are looking for someone with a curious and investigative nature, who understands the fraudulent mind, and can work well with people and processes

· Eligible for Company Bonus Scheme.
· £100 Attendance Bonus each month for full attendance.
· Staff Discounts across (COMPANY NAME) brands.
· Discounted gym memberships for multiple locations in the local area.
· Exciting and endless career progression prospects.
· Salary - Competitive Apprenticeship Package

Profil requis du candidat:

* You will work to resolve fraud cases within agreed service levels and update customer accounts accordingly.
* Use a combination of manual and automated tools to gather data and conduct investigations
* Investigate and determine required action to prevent fraudulent transactions to mitigate loss to the business and its customers.
* Work with cross-functional teams across (COMPANY NAME) for collaboration on fraud risks and investigations
* Manage chargebacks (or similar) processes to agreed service levels and liaise with relevant teams to evolve and improve handling processes
* Maintain the confidentiality of all information obtained during the investigations process
* When required or appropriate, take or make calls to customers or victims to effectively resolve fraud cases
* Follow the Fraud procedural policies set by the team - ensure, as a team, that these are the right policies.
The Role
Come and join our fraud team in the North West and you will learn about all sides of fraud, from awareness and prevention to detection and resolution, across all our geographies. Analysts, agents, investigators and management work as a unit, to find effective ways to combat fraud at (COMPANY NAME). This team interacts with almost every other team in the business; there is never a dull moment.
The Online Fraud Agent Apprentice will be part of the Fraud Operations team, responsible for primarily ensuring the right processes and procedures are in place and that procedures are followed to quickly and appropriately resolve fraud issues for customers, victims, 3rd parties, and their designated global area. We are looking for someone with a curious and investigative nature, who understands the fraudulent mind, and can work well with people and processes
Duties will include but not limited to:
Start with a Business Administrator Level 3 Apprenticeship
* You will work to resolve fraud cases within agreed service levels and update customer accounts accordingly.
* Use a combination of manual and automated tools to gather data and conduct investigations
* Investigate and determine required action to prevent fraudulent transactions to mitigate loss to the business and its customers.
* Work with cross-functional teams across (COMPANY NAME) for collaboration on fraud risks and investigations
* Manage chargebacks (or similar) processes to agreed service levels and liaise with relevant teams to evolve and improve handling processes
* Maintain the confidentiality of all information obtained during the investigations process
* When required or appropriate, take or make calls to customers or victims to effectively resolve fraud cases
* Follow the Fraud procedural policies set by the team - ensure, as a team, that these are the right policies.
* Identify and analyse new and emerging patterns of fraud and make recommendations for new controls and improved monitoring.
* Take on ad hoc tasks related to fraud projects as directed
* Continuously train and up skill on Fraud matters and new tools available

The Person
* Ability to prioritise workload and keep to deadlines
* Ability to communicate effectively with internal and external stakeholders
* Computer literate, particularly with excel, but also competent with word and power point
* Ability to use initiative as well as work as part of a team
* Self-motivated with a desire to learn
* Attention to detail
* Ambitious
* Excellent time management.
* Enthusiasm to obtain new skills

Origine: Site web de l'entreprise
Publié: 18 Mars 2020
Type de poste: Stage
Durée d'emploi: 0 mois
Langues: Anglais
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