Descrizione del lavoro:
L'Oréal is present in 130 countries on five continents. For more than a century, L'Oréal has devoted itself solely to one business: beauty; it is now the industry world leader with EUR25, 26 billion consolidated sales (in 2015).
The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires. To achieve this ambition, L'Oréal can rely on the support of a performing IT team.
IT EMEA's purpose is to answer and anticipate business expectations efficiently by deploying and developing IT solutions across Europe, Middle East and Africa.
As a true business partner for all our divisions, our multicultural team directly contributes to the success of L'Oréal's brand portfolio: Lancôme, Yves-Saint Laurent, Biotherm, Kiehl's, La Roche Posay, Vichy, Garnier, Maybelline New-York, Kerastase, Redken (…)
As part of an Application Domain of Expertise, he/she identifies and analyses the options for improvement or development of IT applications. As an expert, he must contribute to the maintenance of applications in case of escalation.
She/he will :
üSupport the domain "business owners" or BRMs in the definition of business needs and translate them into recommendations for development/improvement of IT applications.
üGuarantee Application Solution Design and consistency including the appropriate integration layer
üPromote harmonized solutions across Hubs/divisions using Standard or core solution as a primary asset
üBe able to operate or delegate to factories the IT BA key job accountability :
*Customize/configure applications, prepare functional tests and endorse responsibility for validating developments before application roll out.
*Manage ongoing relationships with internal clients giving regular updates on developments and improvements.
*Participate and deploy the change management activities by accompanying end users and providing trainings.
üProvide support as L4 on escalated maintenance issues from the Service delivery Organization
üFollows PM4IT deliverables and adopt the existing ITIL processes
Acts as a proactive Business Partner :
ü"Big picture" understanding of the L'Oréal business, operating model, processes and roles.
üAbility to deal with complex IT / Business organizational structures, in multi-located and multi-cultural environment
Decodes & influences :
üClarifies and simplifies technical concepts / solutions to facilitate action and decision making
üListens actively to his partners/clients to decode needs, qualify them properly and transform them in relevant technical solutions
Acts with strong transversal management skills :
üManages efficient interactions with both internal and external contributors
üManages methodology, timing, budget and resource allocation on build activities
Facilitates Knowledge management and Expertise transmission :
üRapidly acquires new knowledge on delivered IT solutions and keeps teams constantly updated enhancements in his/her field
ü Organizes at his/her level the relevant transmission of the technical and/or project management skills and "know how"
Other skills :
üMay have to travel up to 20% of time max.
üReport line to Team Leader