Field Service Engr II (Coimbra)

Descrizione del lavoro:

Join a team recognized for leadership, innovation and diversity

The future is what you make it!
When you join (COMPANY NAME), you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future.
(COMPANY NAME) Process Solutions is a pioneer in automation control, instrumentation, and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, (COMPANY NAME) delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. (COMPANY NAME)'s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provide optimized operations and maintenance efficiencies to meet diverse automation needs.
We are currently looking for ambitious, result-oriented individual to join our HPS/LSS Field Service Engineering Team in Portugal as Systems Engineer.
The primary purpose of this position is to deliver superior customer satisfaction. Achieve the development of on-site installation, servicing and repair processes of complex automation equipment and systems.

Must have
* Experience in Automation systems (DCS, ESD, F&G, PLC, SCADA, etc.) engineering, operations, or services support functions within the Industrial automation industry.
* Previous industry experience
* Technical education (Minimum Bachelor's degree, or equivalent)
* Good English written/verbal skills
* Fluent Portuguese written/verbal
* Driving license

Nice to have hard skills
* Experience with (COMPANY NAME) process control systems.
* Troubleshooting experience
* Cyber Security knowledge
* Experience in configuring and maintaining managed networking equipment, firewalls. Working experience with TCP/IP networks (network/device configuration, firewall administration). Troubleshooting skills to resolve network, system and application or system integration issues
* Experience in configuring and maintaining Microsoft Windows Servers, domain controller, active directory services etc.
* Systems and network hardening and audit compliance experience
* Microsoft Patch management solutions (WSUS, MSSC) experience
* Antivirus solutions experience with centralized management (McAfee ePO, Symantec EPM)
* Installation, maintenance, technical support of Operating systems experience; Virtual machines
* Previous technical/installation experience
* Previous customer service experience
* Advanced Degree
* Solid background in technology/installation/configuration/troubleshooting of IT systems (software and hardware)
* Knowledge about creation of design documents (Network, Active Directory, IP plan, System settings specification)
* Tool knowledge (Visio, Microsoft Office, Network tools)
* Knowledge about networking/switches/routers and PCs
* VMWare and virtualization
* Cisco certification.
* Availability to travel in the country and abroad
* Availability to be on call after hours 24x7
Nice to have soft skills
* Excellent written/oral communication and coordination skills
* Customer-oriented approach
* Good presentation skills

Key Responsibilities
* Ability to deliver remote and face to face support & services effectively.
* Ability to implement small to large automation projects autonomous or integrated in a project team.
* Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
* Comply with all GSM processes for documentation and customer communication.
* Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues.
* Support (COMPANY NAME) by participating in meetings with customers.
* Actively share knowledge and new findings with other team members
* Ability to work after hours to resolve remotely emergency situations at customer sites.
* Maintain proactive and timely communications, providing frequent and informative customer updates.
* Initiate engineering change requests providing detailed descriptions of- product faults, customer special requests, and product enhancements.
* Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.
* Deliver premium services for all assigned customers.
* Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution.

What We Can Offer You

Dynamic, stimulating and creative international work environment
A culture that fosters inclusion, diversity and innovation
The chance to work with cutting edge products and solutions
A competitive salary package
Multiple possibilities to grow within the company structure
A culture that fosters inclusion, diversity and innovation
Internal Learning Platform with several opportunities

If this is your dream role, then we'd love to hear from you.

What else do you have to know?
(COMPANY NAME) is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
We believe strongly in both taking ownership and being transparent with your data. For the new GDPR we manage only online applications, and we don't accept CVs by mail.

Additional Information

* JOB ID: HRDxxxxx0
* Category: Customer Experience
* Location: Lavos,Apartado 5/xxxx-xx1,Coimbra,COIMBRA,Portugal
* Nonexempt
*
Global (ALL)