Account Manager - Fragrance

Descrizione del lavoro:

ACCOUNT MANAGER - FRAGRANCE

JOHN LEWIS, KINGSTON

3 DAYS PER WEEK (22.5 HOURS A WEEK INCLUDING WEEKEND WORK)

(COMPANY NAME) is one of the world's largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skin care and body care. (COMPANY NAME) is the global leader in fragrance and number three in color cosmetics. (COMPANY NAME)'s products are sold in over 150 countries around the world. (COMPANY NAME) and its brands are committed to range of social causes as well as seeking to minimize its impact on the environment. For additional information about (COMPANY NAME) Inc., please visit www.(COMPANY NAME).com.

ROLE SUMMARY

The main objective of Account Manager is to deliver overall sales objective in their account by meeting (COMPANY NAME)'s customer service and sales standards. As well as ensuring in-store excellence of execution.

BENEFITS ON OFFER

* Day off on your birthday

* Access to My (COMPANY NAME) Shop with fantastic discounts

* Generous family and wellbeing support policies

* Private medical scheme

* Income protection

* Personal leave policies

* Maternity leave from 12 weeks-6 months

KEY ATTRIBUTES AND BEHAVIOURS

* Provides quality Actionable Insight to area manager

* Is a master of knowledge on account

* Establish and maintain strong, effective relationships with key stakeholders

* Lives beauty - Deep understanding for the industry and luxury brands

* Executional excellence - Uncompromising focus on standards, attention to detail and protecting brand equity

* Ownership - Accountability as if your name was on the door

* Relentless and tenacious - always striving for the extra sale.

* Share and re-apply - Willing to learn from others and share success

* Collaborates easily with others and adapts to different working styles

* Able to effectively listen, influence and persuade

* Maximizes time productively

* Adapts to changing priorities as needed is flexible and accountable

* Empowered to use initiative

* Is resilient and adapts to new challenges

* Actively takes charge of self-development and performance growth

* For beauty brands - A proven experience in beauty with a high level of make-up artistry

KEY ACCOUNTABILITIES

Sales and Customer Service

* Achieve monthly sales targets

* Maintain company benchmarks on ASP, Sales Mix and Split

* Distribution of targets daily, weekly, monthly

* Deliver (COMPANY NAME)'s customer service ceremony with every customer

* Build relationships with customers to influence and sell

* Consistently upsell

Excellence of Execution

* Lead by example be a brand ambassador, protecting the equity for (COMPANY NAME) brands

* Keep updated on We Live Beauty and mandatory (COMPANY NAME) Academy

* Be fully aware of all company and retailer initiatives relevant to your account

* Follow all company merchandising guidelines on both permanent and promotional space

* Accurately complete month end and payroll within set guidelines and time limits, including any required feedback

* Commercial awareness - (COMPANY NAME) business performance, competitor activity and market share

* Plan and execute customer eventing ensuring brand equity

* Adhere to Company uniform and grooming guidelines

* Work within the retailer Code of Conduct guidelines and KPIs at all times

* Escalate any issues to Area Manager

Team working

* Strong working relationships with the (COMPANY NAME) instore team

* Manage and welcome agency staff as part of the team

* Develop effective working relationship with mobile consultants

* Grow networks with the wider (COMPANY NAME) team within your area

* Maintain excellent communication with the Area Manager

* Develop and maintain relationships with retailer staff and management

* Be available for ad-hoc mentoring new managers to the business

Technical Processes

* Use of ipad for email, reporting and VM guidelines

* Control of ipad and (COMPANY NAME) passwords

* Use of MCT - Holidays, sickness, payslips.

Country/Region: GB

City: London