Stage - Front Office

Descrizione del lavoro:

Description de l'entreprise

The Hoxton, Brussels is our first hotel in Belgium, occupying a brutalist-style tower building and the former European headquarters of IBM. It features 198 rooms of various sizes, a lofty double-height lobby, a bar, a coffee bar, a Peruvian-inspired restaurant - Cantina Valentina, a rooftop bar - TOPE - that offers stunning views across the city, and The Apartment, our unique meetings & events concept.

Description du poste

What you'll do...
* You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way
* Deal with the coming and going of guests, making sure all bills are correct and contain no surprises
* Work with all our teams to make sure we're always busy, and help our Front Office Manager with any overbooking levels
* Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to
* You're our gatekeeper for the hotel. You know who's who and what's what.
* And yes, there's a little admin... Some expenses, some lists and a stationary order or two. But let's face it, we know you love that!

Qualifications

What we're looking for...
* Individuals. You're looking for a place where you can be you; no clones in suits here
* Passion for hospitality - whether that's a drink, a meal, an event or a bed for the night
* You're all about having a positive impact on the people you interact with, leaving them with a memorable experience
* You're not precious. We leave our egos at the door and help get things done
* You're up for doing things differently and trying (almost) everything once
* If we got stuck in a lift together we'd have a good time and share a few laughs
* You want to be part of a team that works hard, supports each other and has fun along the way

Informations supplémentaires

What's in it for you…
* 550EUR/month
* Reimbursement of transport cost 80%
* Food on us during your shift
* Enjoy a free night at The Hoxton and a meal for two when you first start with us
* Excellent discounts across the global Ennismore family for you and your nearest and dearest