Customer Loyalty & Operations Intern

Descrizione del lavoro:

Minor Hotels is at the heart of the world's most exciting cities, nestled on the world's most beautiful beaches, and hidden within the most remote jungle retreats. Let us show you the world, from seamless city stays to exclusive safari lodges and luxury resorts on private islands.
Savour world-class dining at our collection of Wolseley restaurants, or sip cocktails with trendy socialites at SEEN. Embrace holistic wellness through revitalising therapies, or embark on the journey of a lifetime by train, luxury cruise or private jet.
Wherever your adventure takes you, we're there. Discover the world with Minor Hotels.

As a Customer Loyalty & Operations Intern, you will support the daily operations of the Minor DISCOVERY loyalty program across Minor Hotels. This role offers hands-on experience in loyalty program management, hotel operations, and cross-functional coordination.
Key Responsibilities:
* Support the management of the DISCOVERY Loyalty program:
* Assist with onboarding and training with presentation.
* Handling loyalty tickets related to guest inquiries and the loyalty program.
* Maintain and update loyalty content on the brand website.
* Assist to collect data and track hotel performance using Power BI.
* Approve content in CMS and assist with reporting.
* Approve tasks via Brand Task Center.
* Follow up with hotels on all tasks related to the loyalty program.
* Update internal articles on MH Flow.
* Prepare detailed reports on campaign outcomes and loyalty performance.
* Assist in preparing customized reports to support management decisions.
* Work with operations to ensure smooth execution at the hotel level.

Learning Opportunities:
* Gain exposure to global hotel operations, loyalty program strategy, and partnership management.
* Be part of a corporate team planning operational strategies and managing cross-functional communications.
* Learn hotel systems and tools such as OPERA, GHA CMS, Sitecore, MH Flow ticketing, and other brand platforms.
* Develop key skills in problem-solving, data analysis, communication, and project management.
* Practice public speaking through bilingual presentations and team interactions.
* Assist in managing projects and tracking performance results.
* Explore other commercial areas based on your interests, including eCommerce, social media, and marketing

Requisiti del candidato:

* A minimum of 4 months internship is required and can last up to 6 months (preferably 6 months) for academic internship credit.
* Welcome new graduates, junior or senior in university whose major are in Business, Project Management or Hotel Management related field.
* Be self-motivated, multi-tasking, a strong team player and enable to work under pressure.
* Previous experience in operational excellence in hotel industry, customer relations, training, process documentation and analytical work would be beneficial.
* Good communications
* Strong command of spoken and written English and Thai with computer literacy in Excel, Power Point, Power BI