Guest Experience Supervisor

Description du poste:

Are you passionate about luxury hospitality and service excellence?
We are looking for a Guest Experience Supervisor to lead the hotel's primarily daytime operations, ensuring an exceptional guest experience and the proper execution of procedures and standards.
Responsibilities:
* Lead hotel operations during the primarily daytime shift.
* Execute and oversee guest experience processes and standards.
* Monitor operational metrics and reports.
* Manage guest-related situations and service recovery efforts.
* Coordinate with various hotel departments to ensure smooth and efficient operations.
* Ensure effective shift handovers and proper follow-up on pending items

Profil requis du candidat:

Are you passionate about luxury hospitality and service excellence?
We are looking for a Guest Experience Supervisor to lead the hotel's primarily daytime operations, ensuring an exceptional guest experience and the proper execution of procedures and standards.
Responsibilities:
* Lead hotel operations during the primarily daytime shift.
* Execute and oversee guest experience processes and standards.
* Monitor operational metrics and reports.
* Manage guest-related situations and service recovery efforts.
* Coordinate with various hotel departments to ensure smooth and efficient operations.
* Ensure effective shift handovers and proper follow-up on pending items