System Administrator

Description du poste:

efood is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are in the unique position to experience new and interesting situations that many companies have never seen before. We bake challenges by using agile methodologies, top-line tools, and of course always working with the best of teams.
This is a chance to be part of a rapidly growing team in a company that is changing the food delivery landscape, and be able to influence, execute and see the impact of your work at the end of the day.
We are looking for a System Administrator to be responsible and accountable for the smooth running of our computer systems within requirements, specifications, costs, and timelines. The role is accountable to ensure the implementation and maintenance of efood's computing needs. The successful candidate will have proven professional experience and detailed knowledge of best practice processes.
About the role:
* Provide end-user support by diagnosing and resolving hardware, software, and network-related issues via ticketing systems, email, remote assistance, or in person.
* Install, configure, and maintain computer systems, software, and peripherals (Windows, macOS, Linux).
* Manage user accounts and permissions in Intune, Jamf and Okta.
* Troubleshoot basic network issues (LAN, Wi-Fi, VPN) and assist in maintaining telecommunications systems (VoIP, PBX).
* Deliver field support services across the organization's remote buildings and offices, ensuring uninterrupted IT operations and timely resolution of on-site issues using the company's car.
* Assist in onboarding and offboarding employees, ensuring proper IT setup.
* Maintain IT documentation, including troubleshooting guides and knowledge base articles.
* Stay updated with emerging technologies and IT support best practices.
* Ensure information security policies are adhered to and assets are properly managed.
* Collaborate with external and internal partners to coordinate technical projects and system optimizations

Profil requis du candidat:

* University or Postgraduate Degree in Computer Science, Information Technology, or related field.
* 1-2 years of experience in an IT support role.
* Strong troubleshooting skills in hardware, software, and operating systems (Windows, macOS, Linux).
* Experience with user management in Single-Sign-On Platforms (OKTA), Intune, JamfPro, Active Directory.
* Basic knowledge of network troubleshooting (LAN, Wi-Fi, VPN).
* Familiarity with IT ticketing systems (e.g., Jira, ServiceNow, Zendesk).
* Strong problem-solving ability and a customer-oriented approach.
* Excellent written and verbal communication skills in English & Greek.
* Ability to work independently and manage multiple tasks effectively.
* Category B driving licence is required.
Nice to Have:
* ITIL Foundation certification or other relevant IT certifications (Google IT Support, CompTIA A+, Microsoft ISPC