Trainee - Sales Administrator

Description du poste:

Trainee - Sales Administrator
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Trainee – Sales Administrator

Job Mission

We are looking for a detail-oriented and organized individual to join our Sales Administration team as a Trainee. The role involves supporting Sales and Commercial teams with day-to-day operational activities while ensuring accurate pricing administration, customer master-data maintenance, credit note processing, and customer request management. The ideal candidate should possess strong analytical, financial, and customer service skills, along with a keen interest in Sales Operations and Commercial Administration.

The trainee will undergo structured training across the following areas:

Key Responsibilities

1. Commercial Terms & Conditions (CTC) & Price Management

* Set up and maintain prices, discounts, rebates, promotions, and commercial terms in business systems.
* Verify the accuracy and consistency of collected data before completing system transactions.
* Support pricing updates and commercial condition maintenance activities.
* Identify data discrepancies and support corrective actions.
* Perform regular data cleansing and master-data validation checks.

2. Credit Note & Transaction Processing

* Review customer requests and supporting documentation for credit note processing.
* Process credit notes and claims in accordance with approved commercial terms and conditions.
* Verify pricing, discounts, rebates, claims, and promotional agreements before processing.
* Follow established Standard Operating Procedures (SOPs) and internal controls while executing system transactions.

3. Customer Request Management

* Capture and manage customer requests, claims, and inquiries related to pricing and commercial conditions.
* Provide first-level issue resolution and escalate complex cases when required.
* Coordinate with customers and internal stakeholders to ensure timely resolution and closure of requests.
* Maintain accurate records of customer requests and transactions.

4. Customer Master Data Management

* Maintain customer-specific pricing, discounts, payment terms, and other master-data records.
* Perform data validation checks to ensure completeness and accuracy.
* Support customer master-data creation, modifications, and updates in accordance with defined procedures.

5. Reporting & Analysis

* Perform basic data analysis using MS Excel and reporting tools.
* Identify unusual transactions, data discrepancies, and trends for review by senior team members.
* Support Business Analysts and Sales Operations teams with data collection and reporting requirements.
* Assist in preparing operational reports and tracking key performance indicators (KPIs).

6. Compliance & Operational Excellence

* Ensure proper documentation and traceability of transactions.
* Adhere to legal, fiscal, and internal control requirements while performing daily operations.
* Assist with audit requirements and preparation of supporting documentation.
* Identify opportunities to improve operational efficiency, compliance, and customer satisfaction.
* Support continuous improvement initiatives and process standardization activities.

Qualifications & Skills

* Bachelor's or Master's degree in Commerce, Business Administration, Finance, or a related discipline.
* Experience: Freshers.
* Proficiency in MS Excel.
* Basic understanding of Sales and Commercial concepts.
* Strong analytical and problem-solving abilities.
* Good communication skills, particularly in English.
* Strong customer and stakeholder orientation.
* Excellent attention to detail and an organized approach to work.
* Willingness to learn and adapt to new systems, processes, and business requirements.

Good to Have

* Familiarity with ERP systems.
* Basic understanding of Sales Coordination and Operations