Client Experience Training Manager

Description du poste:

Fendi is seeking a dynamic and strategic Client Experience Training Manager to play a pivotal role in shaping the evolution of our global client experience roadmap. This critical position will manage the creation and implementation of the learning path connected to onboarding, client experience and leadership of our retail boutique network worldwide. The goal is to instill in our retail teams the mindset, behaviors and actions that will bring the client and business growth ambition for Fendi. Connecting with, converting, styling and retaining clients will become core objectives of all the trainings developed by this role. This position is based in Rome at Fendi HQ and reports to the WW Retail Training Director and is expected to manage one person.
University degree or equivalent in a relevant field, including marketing & communication. Prior experience (more than 8 years) in training in international retail companies and client experience and strategy development is required. Knowledge of luxury fashion industry and experience selling within a retail environment will be considered a plus. Excellent strategic, analytical and communication skills, with the ability to navigate complex global scenarios with entrepreneurial and flexible attitude Ability to manage the full training cycle, including conducting in-person activities and using learning platforms. Ability to manage multiple priorities with sharp deadlines, while delivering excellence, along with a results-driven attitude Willingness and ability to travel to key retail locations Fluency in English is required; Italian will be considered a plus. Ability to assess business needs of a retail store based on specific KPI indicators. Personal traits: leadership, curiosity, proactiveness, innovation. LVMH is committed to non-discrimination and respect of each person's singularities. We recognize and recruit all types of talent