Front Office Trainee (Internship)

Description du poste:

At Grand Hyatt Barcelona, one of the city's newest luxury landmarks, we are looking for motivated, service-oriented, and enthusiastic students to join our Front Office Internship Program. If you are passionate about hospitality, guest experience, and learning how luxury hotels create unforgettable stays, this internship is a unique opportunity to grow within our Rooms Division.
The Front Office Trainee plays a key role in delivering exceptional guest experiences from arrival to departure, supporting daily front desk operations, and ensuring that every interaction reflects Hyatt's standards of service excellence.
Are you ready to discover how a world-class hotel delivers outstanding service at the heart of the guest journey? This internship will allow you to learn directly from our Front Office team in an international and professional environment.
At Hyatt, our purpose is "Care for People so They Can Be Their Best." Throughout your internship, you will gain hands-on experience in guest relations, front desk operations, and cross-department collaboration within a luxury hotel setting

Profil requis du candidat:

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What You'll Do

* Assist with guest check-in and check-out procedures, ensuring a smooth and personalized experience
* Support in handling reservations, room assignments, and guest preferences
* Provide information about hotel services, facilities, and local attractions
* Respond to guest requests, inquiries, and concerns in a professional and timely manner
* Collaborate with Housekeeping, Concierge, and other departments to ensure seamless operations
* Help maintain accurate guest records and update systems as needed
* Support in upselling rooms and hotel services following Hyatt standards
* Assist with administrative and operational tasks at the Front Office

Who You Are

* Hospitality Management, Tourism, Business Administration, or related student
(able to sign an internship agreement)
* Fluent in Spanish and English; additional languages are a plus
* Service-oriented, proactive, and eager to learn
* Strong communication and interpersonal skills
* Organized, responsible, and attentive to detail
* Comfortable working in a fast-paced, client-facing environment
* Available for a minimum of 5 months
* Eligible for internships in Spain/EU

What You Get

* EUR500 net/month stipend
* Personalized training plan access to Hyatt learning platforms
* Free Headspace subscription
* Staff meals during shifts
* 6 vacation days during the internship
* Real experience in Front Office and guest service operations
* Exposure to luxury hospitality standards in an international environment

Join a Team That Creates Memorable Experiences

Start your journey at the heart of the guest experience and become part of a team committed to service excellence, teamwork, and genuine care.

Care Connects Us

At Hyatt, our values - Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing - guide how we work together every day.

What You'll Love

* Hyatt special rates from day one
* Discounts in hotel restaurants and bars
* Employee dining room with healthy, varied meals
* Wellbeing and mental-health support platform
* Global career opportunities in Hyatt hotels around the world

Be Part of Something GRAND

Hyatt operates more than 1,150 hotels in over 70 countries and is globally recognized as a Great Place to Work.
Join Grand Hyatt Barcelona and help us deliver world-class hospitality through exceptional guest service and memorable experiences