Stage - CRM & Training Assistant Coordinator EMEA - F/H - Janvier 2027

Descrizione del lavoro:

Welcome to RIMOWA, the first German Maison under the LVMH Group.
We are seeking a candidate to join the CRM & Training Department in EMEA (Europe and Middle East). Through this internship, the candidate will develop their analytical, operational, and communication skills. The intern will support and receive guidance from the Head of CRM & Training and the Sr. Training Manager, and participate in supporting boutiques across the EMEA region on CRM & Training topics.
Responsibilities :
CRM Activities :
* Monitor Retail CRM KPIs (client data acquisition, clienteling, loyalty). Prepare weekly/monthly reports and identify best practices and opportunities.
* Assist with clienteling campaigns for product launches or store openings, supporting the implementation of loyalty and retention initiatives.
* Assist stores in following loyalty actions for their portfolio of top clients
* Participate in ad hoc analysis around client profile or client behaviors, aiming at increasing local client sales and client retention.
* Keep CRM training materials current.
* Support operational CRM requests from boutiques to improve responsiveness and address the needs of field teams
Training Activities :
* Managing Training Records: Support the team in keeping accurate records of training activities, including attendance, feedback, progress, and certifications.
* Boosting Mobile Learning Usage: Collaborate with the EMEA team to keep users engaged with the mobile learning tool, helping to create communications that encourage participation.
* Assisting with Content Creation: Support the Training Manager in developing new training materials for new store openings and initiatives.
* Support roll out of new global onboarding program: Familiarize and monitor training and the tracking for all new and existing stores by monitoring KPIs, and facilitating communication and consistent follow-up.
* Innovating Training Approaches: Stay informed about new learning trends and technologies to propose fresh and innovative training methods for the region.

Profile :
* Business school with a specialization in Marketing, Economics, or Business Management.
* Aptitude for Microsoft Office tools and a good analytical mind.
* Good level of French & English to be able to communicate with various contacts in the EMEA zone.

Celebrating our inclusive and diverse culture is core to RIMOWA's DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow