[BD] IT Global Support Intern

Job Description:

Job Description

* Support customers in problem solving via SMT Ticket following ITIL Process which are maintained with defined SLA & KPI (would be trained later)
* Contribute to problem investigation, change management
* Working on Oracle PL/SQL
* Support for new feature release, hot-fixed
* Maintain and manage the application servers (Post production)
* Other tasks and activities related to the current job can be assigned by line-manager

Candidate Requirements:

Qualifications

* Undergraduate student in IT/ Computer Science or relevant background
* Ability to communicate effectively in English, both oral and written
* Have knowledge of SQL, PL/SQL
* To be trained in process know how (Incident, Problem, Change Management)
* Flexible and able to support in CET time zone if required (1:00PM - 10:00PM)
* Have ability to work under pressure during peak periods and respecting the deadlines
* Have teamwork spirit, pro-active to support, share workload, document/share the knowledge, open mindset and continuous improvement.
* Strong communication, interpersonal and intercultural skills