SME - Subject Matter Expert

Descripción del puesto:

Total Number of Openings1

Chevron is accepting online applications for the position through October 14th, 2026 at 11:59 p.m. Colombia

Resource to focus on provide support to the team to help in removing barriers and goals achievement, leading initiatives looking for process optimizations and new tools implementations.

Responsibilities for this position may include but are not limited to:
* Support the Manager in overseeing team operations / activities
* Provides expert process stewardship for the different areas of team operations and functions.
* Initiates, leads and participates in process improvement efforts and works with other groups to achieve overall improvement and process standardization in local and end-to-end process.
* Reviews and manage incident investigation and reporting to come up with recommendations to improve processes.
* Actively participates in efforts such as system upgrades, projects, etc as may be assigned by the supervisor.
* Provides training for new hires on helpdesk and back-office support processes and monitors trainee's performance during the training period. Also, provides on-going or additional training as required for process changes or refocus on process steps.
* Helps the supervisors to manage quality assurance by monitoring staff activities, metrics and compliance.
Required Qualifications
* Business Administration / Marketing
* English fluency
* Customer Service Experience

Preferred Qualifications
* Leadership
* Project management
* Teamwork
* Customer focus
* Problem solving

Relocation Options:
Relocation is not offered for this role.

International Considerations:
Expatriate assignments will not be considered.

Chevron participates in E-Verify in certain locations as required by law