Reservations Coordinator

Descripción del puesto:

The Reservations Coordinator oversees the daily operations of the department, ensuring exceptional customer service and the efficient handling of all reservation-related requests. Key responsibilities include managing guest room bookings, communicating with guests and travel agencies-especially luxury consortia-to provide information about the hotel and local area, processing payments, and coordinating group block reservations. The role ensures alignment with the hotel's standards of luxury and hospitality

Requerimientos del candidato/a:

* Professional, personalized and engaging luxury service required
* Fluent and confident communication skills in both Spanish and English.
* Proactive approach to guest service and problem-solving
* Oganizational skills, and ability to follow through on tasks.
* Experience working with luxury consortia is highly desirable