LU011: Operations Support Agent

Descripción del puesto:

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
Lead or senior levels of these positions may:
* Handle escalated or more complex issues,
* Coordinate team activities or those of agency contract staff,
* Support supervisor or manager activities,
* Support the design, review and implementation of processes and procedure

General job description
Under general supervision completes the following activities:
* Receipt, release and shipment of cargo;
* Provide support in the definition, review, implementation and improvement of organizational processes, operational flows and performance indicators of the sector;
* Issuing reports of loads in the warehouse and en route of vendors drivers with daily accountability of the operational activities and routines of the sector;
* Support in coordination of operational teams activities (Handlers)
* Monitoring Vendors Drivers activities
* Control and handling of pending issues and returns;
* Monitoring of indicators and accountability to management and external customers, when necessary prepare material and presentations, including participation in meetings with customers.
* May be required to perform other duties as assigned
Minimum Requirements
Minimum Education:
* High school diploma/equivalent. Proficiency in English
* Valid Drivers License and good driving record.

Minimum Experience: One (1) year clerical experience

Minimum Required Skills:
* Data entry, and/or general office skills.
* Good human relations, interpersonal, and communication skills.
* Clear and articulate speaking voice.
* Accuracy & Attention to Detail
* Good Microsoft Office & PC Skills in particular Excel
* Good Planning & Organizing Skills
* Good Problem Solving Skills
* Basic notions of monitoring and analysis of indicators and customer service
* Dynamic and creative
* Ability to lift 70 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment.

PROPOSITO DEL CARGO:
Efectuar una variedad de tareas de backoffice dentro del departamento de Operaciones incluyendo atención al cliente, tareas administrativas generales y manejo de mercaderías.

PRINCIPALES RESPONSABILIDADES:
Dentro de las principales responsabilidades del cargo encontramos:

Scaneo de documentación.
Seguimiento de los embarques
Apoyo en la preparación y armado de la documentación de aduana.
Soporte general a tareas de backoffice operativo
Asistir a los clientes en el rastreo de sus paquetes y resolver inquietudes relacionadas con los productos y servicios de FedEx. Contacto telefónico.
Preparar reportes administrativos referentes a la operación.
Mantener y auditar la documentación y archivos relacionados con la operación.
Proveer soporte administrativo al Gerente de Operaciones.
Informar a los clientes sobre asuntos aduaneros de sus envios.
Mantener el lugar de trabajo limpio y ordenado
Reconocer clientes nuevos y oportunidades adicionales, cuentas nuevas, con el fin de obtener envíos adicionales.

Estas responsabilidades son las principales o las que se realizan con mayor frecuencia. Cualquier otra tarea podrá ser solicitada para su cumplimiento.

CONOCIMIENTOS, EXPERIENCIA, HABILIDADES REQUERIDAS PARA EL CARGO:
Bachiller o su equivalente. Experiencia previa en funciones administrativas, operativas o de servicio al cliente. Buenas habilidades administrativas y conocimientos de computación y de comercio exterior. Excelentes habilidades de comunicación, relaciones interpersonales y organizacionales. Tono de voz claro y articulado. Nivel de idioma portugues e Inglés intermedio . Debe poder trabajar horarios flexibles cuando sea requerido

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:
* 2020 Fortune's World Most Admired Companies (14th)
* 2019 Fortune's Best Places to Work (15th)
* 2019 Forbes's One of the "Best Employers for Diversity"
* 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
* 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
* 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
* 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
* 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for