Guest Relations Management Intern

Descripción del puesto:

About our hotel
Sofitel Legend The Grand Amsterdam offers five-star luxury in a unique setting. Being part of Accor, a French hotel chain, enables us to combine the historical flair of the building with modern design, and luxurious service. For further details, feel free to check out our website and follow us on Social Media.
Let your passion shine in our Guest Relations team
Step into a world where genuine hospitality meets unforgettable guest experiences at Sofitel Legend The Grand Amsterdam. As part of our dedicated Guest Relations team, you'll have the opportunity to create tailor-made, unforgettable moments for our guests in an inspiring, luxury five-star environment.
Take the next step in Guest Relations leadership
Join our team as a Guest Relations Management Intern and gain hands-on experience in luxury hospitality. This immersive program will expose you to both guest-facing interactions and behind-the-scenes leadership responsibilities. You'll develop key management skills, oversee internal operations, and serve as the vital link between guests, team members, and hotel departments.
With a comprehensive perspective, you'll take on leadership tasks while ensuring seamless coordination across teams. Most importantly, your focus will be on creating exceptional and memorable guest experiences.
Key Responsibilities
* Create unforgettable, tailor-made guest experiences with creativity
* Support and create a warm welcome to our guests
* Handle daily administrative tasks, including guest reviews, VIP lists, emails, and group preparation
* Manage and prepare for top VIP arrivals, including artist management and other high-profile guests
* Engage in meaningful guest contact, offering personalized service, and anticipate of guests needs
* Monitor our online performance by analyzing guest sentiment and comparing with our comp set, identifying areas for improvement
* Lead our daily historical tour, sharing our proud history with internal and external guests
Management Responsibilities
* Create and manage staff schedules based on forecasts and business needs
* Handle hour administration and communicate with HR on behalf of the team
* Take ownership of a project of your choice, for example enhancing guest satisfaction
* Be the point of contact for the team regarding schedule changes and task ownership
* Lead internal communication and ensure all stakeholders are aligned
* Support financial processes, including budgeting and internal/external ordering (for example, Room Service orders for amenities, orders from our Florist)
* Take responsibility for weekly meetings where Guest Relations leads the meetings
* Support recruitment by joining interviews where possible
* Ensure the continuation of quality as a key holder in our luxury service journey