Hotel Operations & Strategic Projects Internship

Descripción del puesto:

About our hotel
Sofitel Legend The Grand Amsterdam offers five-star luxury in a unique and historic setting. As part of Accor, we combine the rich heritage of our landmark building with contemporary elegance, French art de vivre, and exceptional service standards.
Located in the heart of Amsterdam, The Grand is renowned for creating unforgettable experiences for guests from around the world while offering meaningful development opportunities for hospitality professionals.
*Available from September 2027
About the Role
This internship offers a hands-on introduction to the full spectrum of hotel operations and provides direct exposure to strategic decision making at a management level. What makes this internship truly unique, is the opportunity to work side by side with the Director of Operations on a daily basis, gaining direct insight into high level decision making and operational leadership. You will have ownership over a variety of projects and act as a true Director's assistant in managing all operational departments. When support is needed, you will actively support any guest facing role.

This role is ideal for someone looking to build a long-term career in hospitality and who is eager to develop strong project management skills.

Key Responsibilities
* Support the Director of Operations in managing multiple operational projects across various departments.
* Ensure proper follow up of timelines, action plans and cross departmental communication.
* Actively participate in multiple cross departmental projects, from concept development, to execution and evaluation.
* Assist in monitoring service quality guest satisfaction and operational standards.
* Contribute to process improvement initiatives, including SOP updates, operational audits and sustainability actions.
* Analyse performance data and prepare clear structured reports to support decision making.
* Collaborate with department managers to identify operational opportunities and propose solutions.
* Shadow operational leaders to gain holistic exposure to all hotel functions.
What We Offer
* Direct mentorship and daily collaboration with the Director of Operations.
* Exposure to all operational departments and strategic projects.
* A supportive learning environment focused on professional growth and leadership development.
* The opportunity to lead or co-lead tangible projects that make a real impact.
* Internship allowance of EUR600 gross, daily staff meals, and internal training opportunities.
* A vibrant international workplace in one of Amsterdam's most iconic hotels