IT Event Management Trainee (REF5471O)

Descripción del puesto:

As Hungary's most attractive employer in 2025 (according to Randstad's representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.
DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Trainee
Tasks
* Working on customer and monitoring tickets.
* Accurate, precise work, including pre- and post-documentation of each task
* Keeping SLAs by ensuring the quick handing of tickets.
* Starting escalation procedure in case of CBI high or Critical issues.
* Improving the knowledge base.
* Cooperation with other resolver teams

Requerimientos del candidato/a:

Requirements
* Active (or passive under 25) full-time student status
* Commitment to at least 20 hours of work per week
* English B2
* German B2
* MS Office Knowledge
* Basic IT knowledge
* Good communication skills
* Attention to details
* Teamwork but able to work alone as well
* Responsibility
Advantages
* Basic Service-NOW knowledge.
* Advance German language skills.
* Willingness to learn IT basics.
* Willingness to work in overlapping shifts.
* Student of faculty of IT or Engineering
* ITIL, MS Office, MS365 knowledge.
Personality
* Eagerness to learn and grow
* Collaborative mindset
* Reliable & flexible
* Customer-focused approach