Customer Service Representative

Description du poste:

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.20 billion in 2025.
Sika Hellas was founded in 1995. Since then, it has managed to become a top choice for Greek engineers in solving specialized problems. The introduction of innovative materials to the market, the guaranteed quality of its products, and excellent technical support are the key characteristics of its corporate identity.
Its experience in solving technical challenges has positioned it as a leader in the most important projects. Through close collaboration with the technical and commercial community across Greece, Sika Hellas succeeds in bringing cutting-edge technology to the most remote construction sites.

Sika Hellas, a leading company in the Building Materials sector, is seeking an energetic and personable Customer Service Representative to join its team at the offices in Kryoneri, Attica. The successful candidate will play a pivotal role in delivering high-quality customer service and ensuring a smooth and reliable order management experience for our customers.
Role Description :
* Provide excellent customer service via telephone and email.
* Process, monitor, and manage customer orders accurately and efficiently.
* Respond to customer inquiries and provide product and order-related information.
* Coordinate with internal departments, including Sales, Logistics, Planning, and Finance, to ensure timely and effective resolution of customer requests.
* Maintain accurate customer records and ensure data integrity within the ERP-SAP system.
* Build and maintain strong relationships with customers by delivering a high level of service.
* Support continuous improvement initiatives within the Customer Service department

Profil requis du candidat:

* At least 2 years of professional experience in a Customer Service or similar role.
* Excellent computer skills and very good knowledge of Microsoft Office (Excel, Word, and Outlook).
* Good command of the Greek & English language, both written and spoken.
* Strong communication and interpersonal skills.
* Customer-focused mindset with excellent organizational abilities.
* Responsible, proactive, and detail-oriented personality.
* Ability to work effectively both independently and as part of a team.
* Experience in SAP ERP or similar ERP systems