Lithuanian Speaking Customer Support

Description du poste:

Lithuanian Speaking Customer Support

Athens, Greece
EUR1100 per month gross + bonus up to 10% of gross salary.

Our client a world leader in their industry require Lithuanian speaking customer service advisors.
Assisting customers by phone, email and live chat.

Flight paid by client and 2 weeks hotel provided

Candidates must speak fluent Lithuanian and English and should have some customer service experience.
Listing Creation and Management: guiding merchants in creating and managing their listings.
● Listing Verification: supporting merchants into getting their istings verified and activated.
● Review Management: guiding merchants in requests related to reviews coming from customers (review removal requests, replying to customer reviews etc).
● Search ranking: educating merchants on how Search ranking works.
● Listing Reinstatement: supporting merchants in getting their suspended or disabled GMB listings reinstated.
● educating the merchants
Job Duties
- helping customers with the settings of their accounts as well as downloading and installing apps and content.
- Refund request: process refund request on behalf of the customers.
- Payment account issues: assisting customers with setting up their payment accounts as well as troubleshooting related issues.
-Unauthorized charges: guiding customers to report issues related with unauthorized charges and processing related request.
- 3rd party (developer) issues: offering a high-level support for developer issues and, where necessary, referring the customer to the developer.
- Gift Card issues: guiding customers on the usage of Gift cards