Sales Administrative Officer - Permanent contract - Athens (Greece)

Description du poste:

Since 2014, we have been transforming holiday home rentals into an exceptional experience, combining the world's most beautiful properties with unrivalled service.
Whether in legendary or unexpected destinations, we find the perfect home for each of our travellers. Every stay is carefully planned, crafted and fully personalised to offer a truly bespoke experience.
We build lasting relationships of trust with our clients and are redefining the standards of luxury holiday rentals to create memories that last long after the holiday is over ✨
Our teams are the key to our success. They design and create each trip as a unique project. Our local teams travel the world to select the most remarkable homes and ensure unrivalled hospitality and service at each destination.

✨ Key responsibilities :
1. Payments & Deal Management
* Verify payments and assign them to the correct deals/follow up with the resort team for owner related payments.
* Follow up with clients and manage their payments.
* Track B2C and B2B2C deals
* Manage Security Deposit releases
* Manage and track owner pay-outs

2. KPI Monitoring & Reporting
* Monitor and analyze the team's KPIs, and update dashboards.
* Update daily performance and activity figures.
* Create various reports to improve the team's conversion rate.
* Create/update CRM reports according to the team's needs.
* Support the team for each "Regco" meeting for every destination and analyze KPIs for each.

3. Team & Administrative Support
* Support the Bramble team (organizing their figures, managing their shared inbox).
* Support the Front Desk team
* Support for B2B2C inquiries from travel partners
* Prepare materials for weekly meetings, sales meetings.
* Update customer information and Cardex

Profil requis du candidat:

* Strong rigor, organization, and attention to detail are essential.
* Strong interest in the luxury, travel, and hospitality sectors.
* Good written and verbal communication skills in English, French is a plus.
* Autonomous, proactive, and able to work effectively as part of a team.
* Proficient in office tools (Excel, Word).
* Positive and flexible mindset, with a willingness to learn in a dynamic environment.
All our positions are open, on an equal skills basis, to employees with specific needs or accommodations related to a disability