Service Delivery Manager - Experienced (REF5258B)

Description du poste:

Ranked as Hungary's most attractive employer in 2025 (according to Randstad's representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

The Global Vendor Services (GVS) squad is responsible for:
* Ensuring international production capability for CPE services and international access
* Supporting product development with international expertise
* Developing concepts for license management and implementing international service-enabling functions
* Managing suppliers through effective vendor management
* Conducting technical contract negotiations with providers
* Ensuring the international end-to-end logistics and service chain, including the performance management of hardware and CPE field service providers
Key Responsibilities
In this role, you will:
* Support the analysis and documentation of business requirements in close collaboration with internal teams and stakeholders
* Assist in the analysis and visualization of business processes, with a strong focus on usability and operational needs
* Contribute to feasibility analyses based on existing systems and data structures
* Support the preparation of functional specifications and related technical documentation
* Contribute to cost-benefit evaluations within the scope of assigned tasks
* Assist in coordinating technical implementation, testing, and acceptance activities together with relevant departments and external partners
* Support project-related activities and documentation
* Work closely with both business and technical teams in an international environment

Contract Type
One-year fixed-term contract with the possibility of renewal based on business needs

Profil requis du candidat:

We are looking for candidates with:
* Strong written and verbal communication skills in English (C1)
* German language skills at minimum B1 level
* Basic understanding of IT processes, business analysis methods, and documentation practices
* Interest in telecommunications technologies and IT solutions
* General understanding of networking, cloud technologies, or WAN environments is an advantage
* An analytical mindset and willingness to learn complex business and technical processes
* Good communication and teamwork skills
* The ability to work effectively in an international and multicultural environment
* A structured and reliable working style
* First professional experience in IT, telecommunications, business analysis, or project support is an advantage
Nice to Have / Advantages
* Experience working in agile organizational structures (e.g. Scrum, Kanban)
* Experience using common collaboration and project management tools (e.g. Jira)
* Experience working with international providers and suppliers