Operations Analyst

Description du poste:

Key Responsibilities

Reporting & Operational Support
* Support recurring and ad hoc reporting and analytical requests across the Americas Operations organization.
* Partner with business stakeholders to clarify requirements, understand business needs, define expected outputs, and deliver timely reporting support.
* Prioritize and complete requests accurately and in alignment with business priorities and established timelines.
* Translate data into clear findings and effectively communicate updates and insights to leadership and non-technical stakeholders.

Reporting Maintenance & Data Quality
* Maintain existing operational reports, dashboards, queries, and recurring data outputs to ensure continued accuracy, reliability, and usability.
* Monitor reporting outputs and identify potential data quality, functionality, or performance issues.
* Troubleshoot reporting issues, query errors, and data discrepancies, partnering with stakeholders and technical teams as needed to determine root causes and support resolution.
* Perform routine data validation and quality checks to ensure reporting outputs are complete and accurate.

Reporting & Analytics Development
* Develop new reports, dashboards, queries, and analytical outputs with guidance based on defined business requirements.
* Use SQL, Tableau, Tableau Prep, Google Cloud Platform, and Microsoft Excel to support reporting, data preparation, visualization, and operational analysis.
* Translate business questions into clear, actionable reporting and analytical deliverables.
* Analyze operational data to identify trends, opportunities, and insights that support leadership decision-making and business performance.
* Incorporate stakeholder feedback to refine reporting solutions and improve usability.

Continuous Improvement
* Identify opportunities to simplify reporting processes, automate recurring outputs, and improve reporting efficiency.
* Support enhancements to existing reports and dashboards based on evolving stakeholder and business needs.
* Contribute to reporting documentation, process consistency, and the adoption of analytics tools and resources across the organization.

Required Qualifications & Skills
* Strong analytical and problem-solving skills with a high level of attention to detail.
* Ability to manage multiple priorities, organize work effectively, and meet established deadlines.
* Ability to communicate data, findings, and technical information clearly to leadership and non-technical stakeholders.
* Ability to collaborate effectively with business stakeholders and technical partners.
* Proficiency in Microsoft Office, including advanced Microsoft Excel capabilities such as pivot tables, XLOOKUPs, formulas, and data analysis.
* Experience with Tableau and Tableau Prep.
* Experience working with Google Cloud Platform or similar cloud-based data environments.
* Working knowledge of SQL, including the ability to review, maintain, and modify existing queries.
* Experience with Python, including the ability to review, troubleshoot, and maintain existing code and processes.
* Ability to learn new reporting tools, data sources, and business processes.

Preferred Qualifications
* Experience developing reports, dashboards, or data visualizations.
* Experience working with operational or business performance data.
* Experience with Python or other analytical programming languages.
* Experience identifying opportunities for reporting automation or process improvement.

Please note that this is a hybrid position and requires going to the Guadalajara office 4 times per week.

If you're interested, please apply with your resume in English

Profil requis du candidat:

Key Responsibilities

Reporting & Operational Support
* Support recurring and ad hoc reporting and analytical requests across the Americas Operations organization.
* Partner with business stakeholders to clarify requirements, understand business needs, define expected outputs, and deliver timely reporting support.
* Prioritize and complete requests accurately and in alignment with business priorities and established timelines.
* Translate data into clear findings and effectively communicate updates and insights to leadership and non-technical stakeholders.

Reporting Maintenance & Data Quality
* Maintain existing operational reports, dashboards, queries, and recurring data outputs to ensure continued accuracy, reliability, and usability.
* Monitor reporting outputs and identify potential data quality, functionality, or performance issues.
* Troubleshoot reporting issues, query errors, and data discrepancies, partnering with stakeholders and technical teams as needed to determine root causes and support resolution.
* Perform routine data validation and quality checks to ensure reporting outputs are complete and accurate.

Reporting & Analytics Development
* Develop new reports, dashboards, queries, and analytical outputs with guidance based on defined business requirements.
* Use SQL, Tableau, Tableau Prep, Google Cloud Platform, and Microsoft Excel to support reporting, data preparation, visualization, and operational analysis.
* Translate business questions into clear, actionable reporting and analytical deliverables.
* Analyze operational data to identify trends, opportunities, and insights that support leadership decision-making and business performance.
* Incorporate stakeholder feedback to refine reporting solutions and improve usability.

Continuous Improvement
* Identify opportunities to simplify reporting processes, automate recurring outputs, and improve reporting efficiency.
* Support enhancements to existing reports and dashboards based on evolving stakeholder and business needs.
* Contribute to reporting documentation, process consistency, and the adoption of analytics tools and resources across the organization.

Required Qualifications & Skills
* Strong analytical and problem-solving skills with a high level of attention to detail.
* Ability to manage multiple priorities, organize work effectively, and meet established deadlines.
* Ability to communicate data, findings, and technical information clearly to leadership and non-technical stakeholders.
* Ability to collaborate effectively with business stakeholders and technical partners.
* Proficiency in Microsoft Office, including advanced Microsoft Excel capabilities such as pivot tables, XLOOKUPs, formulas, and data analysis.
* Experience with Tableau and Tableau Prep.
* Experience working with Google Cloud Platform or similar cloud-based data environments.
* Working knowledge of SQL, including the ability to review, maintain, and modify existing queries.
* Experience with Python, including the ability to review, troubleshoot, and maintain existing code and processes.
* Ability to learn new reporting tools, data sources, and business processes.

Preferred Qualifications
* Experience developing reports, dashboards, or data visualizations.
* Experience working with operational or business performance data.
* Experience with Python or other analytical programming languages.
* Experience identifying opportunities for reporting automation or process improvement.

Please note that this is a hybrid position and requires going to the Guadalajara office 4 times per week.

If you're interested, please apply with your resume in English