Customer Care Representative with Swedish

Description du poste:

Customer Care Representative with Swedish
Great People make (COMPANY NAME) a great company.
Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?
Then you have a great opportunity because we are looking for a Customer Care Representative with Swedish language to join our team.

Location & commitments:
* Full-time job, open-ended contract after 3 months trial period,
* Warsaw (office at Konstruktorska street),
* hybrid model.

Mission:
Customer Care Representative with Swedish is the first point of contact for the commercial and logistics support in the entire sales process of the Nordics country organizations. This will be done via telephone, email, and online channels such as chat, web and portals for both (COMPANY NAME) customers and partners.

Responsibilities:
* Act as a first point of contact for all commercial and logistics questions from internal and external customers via different channels with the aim to identify needs and respond to opportunities,
* support customers for pre-sales and after sales questions (e.g., product price and availability questions, product selection and substitution, order inquiry, product warranty, and technical or logistical complaints),
* manage customer complaints - registration, follow-up until resolution and escalation to the next level of support when needed,
* maintain contacts between customers, technical support, after-sales and sales teams in the Nordics country organization(s) and the Logistic Center in Orebrö, Sweden,
* pro-actively interact with customers and Supply Chain regarding order management and follow-up,
* register of all customer interactions in CRM system and create order in SAP,
* support in (new) digital tools & projects and actively promote those to customers,
* be the the back-up for colleagues in the other Nordics teams if and when needed.

Requirements:
* Bachelor's degree in Business Administration, Logistics, or related field or commercial education and relevant working experience in a (technical) customer service environment,
* excellent communication skills,
* strong Service and team-oriented attitude, with a problem-solving mindset,
* ability to learn quickly and general interest in learning technical and digital concepts,
* ability to work in a dynamic and changing environment,
* flexibility regarding execution of new tasks providing that they fit within a professional and dynamic customer care environment,
* call center or customer service experience is an advantage,
* working experience/background/education in electrical field is a distinct advantage,
* knowledge of and experience in SAP and CRM (Salesforce) is an asset.

Languages:
* Fluency in English and SWEDISH (verbal and written).

What we offer?

* EXCITING JOB in an international company, which is leading the Digital Transformation of Energy Management and Automation, with significant market share,
* DEVELOPMENT - the opportunity to gain valuable work experience in a supportive team of professionals,
* ONBOARDING TRANINGS to help you find your way in our company,
* WIDE CHOICE OF BENEFITS - private medical care, life insurance, sports card, performance bonus, benefits cafeteria with the possibility to exchange points for selected products or services,
* BENEFITS FOR EMPLOYEES' CHILDREN from the company's social fund,
* ADDITIONAL FAMILY LEAVE - for the birth of a child or adoption, to care for a family member or for bereavement (additional leave beyond the terms of labor law),
* PROJECT WORK OPPORTUNITY (e.g., ambassador programme, mentoring, digitisation projects),
* DIVERSE TEAM - working in a diverse team and the opportunity to use foreign languages in your daily work,
* ACCESS TO TRAINING PLATFORM - training tailored to your needs and career goals,
* RECOGNITION - points that can be exchanged for various products and services,
* PARTICIPATION IN CSR or SUSTAINABILITY PROJECTS - 1 fully paid volunteer day per year,
* EMPLOYEE REFERRAL PROGRAM - have a say in who you work with and get an attractive financial bonus,
* NO FORMAL DRESS CODE - we welcome people as they are and see diversity as a value to the company.

Why us?
(COMPANY NAME) is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

EUR25.7bn global revenue
137 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of (COMPANY NAME) to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: (COMPANY NAME) does not accept unsolicited resumes and will not be responsible for fees related to such.

Customer Care Representative with Swedish
Great People make (COMPANY NAME) a great company.
Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?
Then you have a great opportunity because we are looking for a Customer Care Representative with Swedish language to join our team.

Location & commitments:
* Full-time job, open-ended contract after 3 months trial period,
* Warsaw (office at Konstruktorska street),
* hybrid model.

Mission:
Customer Care Representative with Swedish is the first point of contact for the commercial and logistics support in the entire sales process of the Nordics country organizations. This will be done via telephone, email, and online channels such as chat, web and portals for both (COMPANY NAME) customers and partners.

Responsibilities:
* Act as a first point of contact for all commercial and logistics questions from internal and external customers via different channels with the aim to identify needs and respond to opportunities,
* support customers for pre-sales and after sales questions (e.g., product price and availability questions, product selection and substitution, order inquiry, product warranty, and technical or logistical complaints),
* manage customer complaints - registration, follow-up until resolution and escalation to the next level of support when needed,
* maintain contacts between customers, technical support, after-sales and sales teams in the Nordics country organization(s) and the Logistic Center in Orebrö, Sweden,
* pro-actively interact with customers and Supply Chain regarding order management and follow-up,
* register of all customer interactions in CRM system and create order in SAP,
* support in (new) digital tools & projects and actively promote those to customers,
* be the the back-up for colleagues in the other Nordics teams if and when needed.

Requirements:
* Bachelor's degree in Business Administration, Logistics, or related field or commercial education and relevant working experience in a (technical) customer service environment,
* excellent communication skills,
* strong Service and team-oriented attitude, with a problem-solving mindset,
* ability to learn quickly and general interest in learning technical and digital concepts,
* ability to work in a dynamic and changing environment,
* flexibility regarding execution of new tasks providing that they fit within a professional and dynamic customer care environment,
* call center or customer service experience is an advantage,
* working experience/background/education in electrical field is a distinct advantage,
* knowledge of and experience in SAP and CRM (Salesforce) is an asset.

Languages:
* Fluency in English and SWEDISH (verbal and written).

What we offer?

* EXCITING JOB in an international company, which is leading the Digital Transformation of Energy Management and Automation, with significant market share,
* DEVELOPMENT - the opportunity to gain valuable work experience in a supportive team of professionals,
* ONBOARDING TRANINGS to help you find your way in our company,
* WIDE CHOICE OF BENEFITS - private medical care, life insurance, sports card, performance bonus, benefits cafeteria with the possibility to exchange points for selected products or services,
* BENEFITS FOR EMPLOYEES' CHILDREN from the company's social fund,
* ADDITIONAL FAMILY LEAVE - for the birth of a child or adoption, to care for a family member or for bereavement (additional leave beyond the terms of labor law),
* PROJECT WORK OPPORTUNITY (e.g., ambassador programme, mentoring, digitisation projects),
* DIVERSE TEAM - working in a diverse team and the opportunity to use foreign languages in your daily work,
* ACCESS TO TRAINING PLATFORM - training tailored to your needs and career goals,
* RECOGNITION - points that can be exchanged for various products and services,
* PARTICIPATION IN CSR or SUSTAINABILITY PROJECTS - 1 fully paid volunteer day per year,
* EMPLOYEE REFERRAL PROGRAM - have a say in who you work with and get an attractive financial bonus,
* NO FORMAL DRESS CODE - we welcome people as they are and see diversity as a value to the company