Student worker - IT support

Description du poste:

At Siemens, we're building a world we're proud to hand over to the next generation. As a Student Worker within Local IT, you will play an important role in supporting our employees with the technology, tools, and services they need to succeed every day.
If you have a passion for technology and are eager to gain practical, hands-on experience in a global company, this role could be the perfect opportunity for you.

About the Role
Join our local IT team and become part of a supportive, friendly, and collaborative environment. We value initiative, service excellence, and practical problem-solving.

As a Student Worker, you will gain broad exposure to workplace IT services while working closely with both users and experienced IT professionals.
Your work will have a direct impact on the day-to-day employee experience, ensuring colleagues have the equipment, systems, and support they need to perform at their best.

Key responsibilites:
* Provide first-level IT support to Siemens employees.
* Prepare, install and configure PCs for new and existing users.
* Support users with PC hardware, peripherals and general workplace IT issues.
* Assist with PC replacements and hardware changes.
* Troubleshoot common hardware and software-related problems.
* Support onboarding and offboarding activities from an IT perspective.
* Provide support for mobile phones, subscriptions and telephony-related questions.
* Administer users and services in Telia Touchpoint.
* Create, modify and terminate mobile subscriptions when employees join, change roles or leave Siemens.
* Assist with SIM cards, phone numbers and other telephony administration.
* Keep equipment and user information accurate and up to date.
* Escalate more complex issues to the appropriate IT team when needed.
* Maintaining accurate records of equipment and user information
* Escalating more complex issues to the appropriate IT support teams when needed