[Internship] IT Operations & Administration Intern

Description du poste:

Job Description

IT Administration & Operations Support
* Support daily IT administration and operational coordination activities.
* Maintain and update IT documentation, reports, operational records, and knowledge repositories.
* Manage IT asset inventories and device lifecycle activities, including tracking, assignment, handover, return, and inventory control.
* Coordinate the shipment, receiving, and movement of IT equipment across locations.
* Support IT procurement activities, including quotation collection, supplier coordination, goods receiving, invoice processing, and payment support.
* Prepare regular inventory, operational, and management reports to support decision-making.
* Assist in creating user guides, knowledge articles, training materials, and process documentation.
* Support meeting coordination, task tracking, and administrative activities related to IT projects and services.
* Support the planning and coordination of departmental events and initiatives, including project progress tracking and contributing ideas for communication and engagement materials.
* Contribute to process improvement initiatives and operational data analysis
IT Help Desk & User Support
* Provide first-level support through phone calls, chats, tickets, and meetings.
* Assist users with common hardware, software, and workplace IT issues.
* Support laptop and device preparation, installation, configuration, and deployment.
* Assist in monitoring support tickets and coordinating with relevant IT teams to ensure timely support delivery.
* Support IT operational activities, internal events, and other assigned projects when required

Profil requis du candidat:

Qualifications

* 4th year student majoring in Information Technology, Business Administration, Supply Chain & Logistics, Information Systems, or a related field
* Mandatory: Vietnamese & English; additional languages a plus
* Good knowledge of Microsoft 365 suite, including Word, Excel, Outlook, Teams, SharePoint, and OneDrive
* IT Helpdesk support experience or knowledge
* Preferred: Working knowledge of Microsoft 365 applications and IT services, business operations, or administrative processes
* Strong organizational, documentation, and communication skills
* Excellent problem-solving abilities
* Ability to work independently and collaborate effectively in a multicultural working environment
* Customer-oriented with a professional service mindset
* Patience, empathy, and curiosity with a commitment to continuous learning
* Team player with excellent collaboration skills