ETF Investor Client Services Officer

Descrizione del lavoro:

What is the opportunity? The ETF (Exchange-Traded Funds) Service Department develops investment solutions to help clients reach their financial goals. This position will: * Be a member of the ETF Business Line and be part of the operational teams interacting with Authorised Participants and Client Capital Market teams. * Maintain strong cooperation with all the stakeholders of CACEIS to deliver operational excellence and best-in-class solutions. What will you do? ETF Operations * Manage the end-to-end processing of ETF primary market creation and redemption orders, ensuring accuracy, timeliness and adherence to service level agreements. * Prepare and calculate Primary Market Trading Components (PMTC/Actual Cost), including the review of component securities, quantities and pricing. * Produce ETF cash confirmations. * Knowledge of Portfolio Composition File (PCF) and its importance for ETFs (preferable but not mandatory) ETF issuance models (ICSD, ICSD+ and Local CSD) and settlement processes to support operational needs. * Ensure all transactions are processed accurately and in accordance with internal controls, regulatory requirements and operational procedures. Client & Stakeholder Management * Operational contact for Authorised Participants (APs), ETF issuers and Capital Markets teams. * Build and maintain strong working relationships with internal and external stakeholders to deliver a high standard of client service. * Investigate and resolve operational queries, exceptions and settlement issues in a timely manner. * Involvement in operational and client service review meetings and support discussions relating to service enhancements and operational improvements. Operational Excellence * Monitor operational quality, productivity and risk metrics. * Ensure appropriate operational controls are followed. * Identify opportunities to improve processes, reduce operational risk and enhance efficiency. Collaboration & Technical Expertise * Share knowledge and best practice to support team capability and consistency. * Collaborate effectively with cross-functional teams to deliver operational excellence and successful client outcomes. * Contribute to projects

Requisiti del candidato:

What do you need to succeed? Qualifications and experience * A master's degree in relevant area * 1+ years' experience - Transfer Agency, Fund Accounting, Custody experience preferably with a leading ETF Service provider (Apprenticeship, internship and Work/Study placement included) * Understanding of ETF Capital Market requirements (preferable but not mandatory) * Knowledge of ETF funds services and processes (preferable but not mandatory) * Self-starter Technical skills * Proficiency in Microsoft Excel and the Microsoft Office suite. * Strong analytical and problem-solving skills Professional competencies * Client-focused with a commitment to delivering exceptional service. * Excellent interpersonal, communication and stakeholder management skills. * Ability to build effective relationships and collaborate across teams and functions. * Ability to manage competing deadlines. * Self-motivated with the ability to work independently and use initiative. * Results-driven with a continuous improvement mindset. Additional requirements * Willingness to travel occasionally, primarily to Luxembourg and Paris, as business needs require