IT Support Specialist Intern

Descrizione del lavoro:

Job Description

This role activities will include:
* 1st and 2nd level IT support: Evaluate support requests and tickets, solve requests, using standard incident management tools and processes and ensuring peak performance
* Deliver varieties of the service without the support of the work instruction
* Support for IT Fleet Management processes: Installation, deployment, repair, replacement and return of company PCs and laptops, using standard tools
* Support the provisioning and decommissioning of mobile phones to end-users
* Enabling and consulting towards end-users on IT products & services
* Support with creation of enabling and training material, including presentation and video content
* User management tasks utilising internal tools
* Support for IT product and service pilots and rollouts
* Contribute to projects e.g. mergers and integrations, location/office moves
* Adherence to relevant guidelines and processes
* Contribute towards team and organisation objectives
* Provide infrastructure hands-on support, where necessary
* Provision of Local IT Services to the business
* Build trustful partnership with customers, peers and management
* Create solutions involving the use of existing techniques or tools

Requisiti del candidato:

Qualifications

Studying an undergraduate Computer Technology or Information Technology degree.
These qualifications offer a more practical hands-on aspects of IT, rather than theoretical.
* Experience with M365 products, MS Teams, MS Windows beneficial
* Open Source Desktop experience i.e. Linux (nice to have)
* Apple iOS, Macbooks experience (nice to have)
* Technologically savvy; understand and utilise technology to improve work processes
* Experience with AI tools such as Copilot (nice to have)