Trainee - 2nd level supporter in the field of Messaging (extended office time) - REF5828K

Beschreibung:

As Hungary's most attractive employer in 2025 (according to Randstad's representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.
DT-ITS received the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

* Working on the end user tickets. (Mostly Messaging and Citrix related.)
* Accurate, precise work, including pre- and post-documentation of each task
* Keeping SLAs by ensuring the quick handing of tickets.
* Starting escalation procedure in case of CBI high or Critical issues.
* Improving the knowledge base
* Cooperation with other resolver teams

Ihr Profil:

* English
* Extended office time coverage. (8-hour shifts, covering 05:30-20:00)
* Work at least 100-140 hours in a month
* Commitment to at least 20-25 hours of work per week
* Active (or passive under 25) full-time student status for at least one year