IT Service Desk Intern

Job Description:

Overview IMMEDIATE AVAILABILITY | FULL-TIME | 6-MONTHS We are looking for a passionate and engaged IT Service Desk intern to join our IT Service Desk team in our Milan HQ. Your Impact Management of user requests and problems related to assigned devices; Management of employee onboarding and offboarding, including asset management; Assisting in the configuration and support of hardware and software devices; Monitoring and managing support tickets through our ticketing system; Collaboration with IT other departments to ensure timely resolution of reported issues. Qualifications Diploma/Degree in the IT field; Basic knowledge of both hardware and software aspects of computers; Familiarity with major operating systems; Knowledge of Office Automation; Good command of the English language; Availability, flexibility, and listening skills; Basic networking skills and familiarity with major instant communication systems. YOUR FUTURE EXPERIENCE WITH US: An extraordinary internship journey: activities, events and experiences designed to support your personal and professional growth and help you become part of our community Our Career Start Program: exclusive learning opportunities and dedicated support from your team throughout your development Monthly internship allowance of EUR800 Free access to the company canteen or meal vouchers "Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin colour, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees."
Management of user requests and problems related to assigned devices; Management of employee onboarding and offboarding, including asset management; Assisting in the configuration and support of hardware and software devices; Monitoring and managing support tickets through our ticketing system; Collaboration with IT other departments to ensure timely resolution of reported issues

Candidate Requirements:

Diploma/Degree in the IT field; Basic knowledge of both hardware and software aspects of computers; Familiarity with major operating systems; Knowledge of Office Automation; Good command of the English language; Availability, flexibility, and listening skills; Basic networking skills and familiarity with major instant communication systems. YOUR FUTURE EXPERIENCE WITH US: An extraordinary internship journey: activities, events and experiences designed to support your personal and professional growth and help you become part of our community Our Career Start Program: exclusive learning opportunities and dedicated support from your team throughout your development Monthly internship allowance of EUR800 Free access to the company canteen or meal vouchers "Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin colour, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees