Housekeeping Supervisor Intern

Job Description:

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland - playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!
What you'll do
We are looking for an Housekeeping Supervisor intern to be a part of the team at SLS Barcelona. Under the guidance of the Housekeeping Manager, you will be responsible for supervising the overall operation of the housekeeping department.
* Ensure all departmental service standards and sequences of service are being upheld.
* Work collaboratively with all housekeeping partners on a day-to-day basis.
* Maintain a close relationship with the Front Office and Engineering Team.
* Ensure guest satisfaction - address guest issues as they arise and provide prompt correspondence if necessary.
* Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.
* Support in handling complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction.
* Promote teamwork and quality service through daily communication and coordination with other department managers.
* May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
* Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction