Night Reception Team Member

Job Description:

Company Description

Novotel Milton Keynes is often seen as a great place to work because it blends the strength of an international hotel brand with a friendly, people-focused local culture. Key reasons include:
🌟 Strong Team Culture
* A supportive, inclusive environment where colleagues work collaboratively across departments
* Emphasis on respect, wellbeing, and teamwork, helping people feel valued and heard
* A "one team" mindset that encourages pride in the hotel's success
📈 Career Development & Opportunities
* Part of Accor, giving employees access to structured training, apprenticeships, and online learning platforms
* Clear progression opportunities within the hotel and across the wider Accor network in the UK and globally
* Encouragement to develop leadership, hospitality, and transferable skills
🌍 Global Brand Benefits
* Discounts on hotel stays and dining at Accor properties worldwide
* The security and standards of a globally recognised hospitality brand
* Exposure to best practices and innovation in the hotel industry
😊 Positive Working Environment
* A fast-paced but rewarding atmosphere where no two days are the same
* Opportunities to work with a diverse range of guests and colleagues
* Recognition of effort and achievements, helping boost morale and engagement
📍 Great Location
* Centrally located in Milton Keynes with good transport links
* Serves a mix of leisure and business guests, making roles varied and interesting
* Close to attractions, shopping, and green spaces, supporting work-life balance
💬 People-First Leadership
* Managers who are approachable and invested in colleague development
* Open communication and encouragement for ideas and feedback
* A focus on growing talent internally rather than just filling roles
Overall, Novotel Milton Keynes stands out because it combines career growth, supportive leadership, global brand advantages, and a welcoming team culture, making it a place where people can genuinely enjoy coming to work and build a long-term hospitality career.

Job Description

Night Audit & Administration
* Complete night audit procedures and ensure accuracy of daily reports.
* Prepare and distribute management reports as required.
* Reconcile accounts and cash handling procedures in accordance with hotel policies.
* Maintain accurate records and logs throughout the shift.
Meeting Room Setup
* Prepare and set up meeting and conference rooms in accordance with function sheets and guest requirements.
* Arrange furniture, equipment, stationery, refreshments, and signage as specified.
* Conduct checks to ensure meeting rooms are clean, presentable, and fully operational before events commence.
* Liaise with relevant departments regarding meeting room requirements and changes.
Security & Fire Safety
* Conduct regular fire patrols and security checks throughout the hotel during the night.
* Ensure fire exits, escape routes, and fire safety equipment remain accessible and compliant.
* Report any maintenance, safety, or security concerns immediately.
* Respond appropriately to fire alarms, emergencies, and evacuation procedures.
* Maintain detailed records of all fire patrols and security inspections.
* Assist in ensuring compliance with all health, safety, and fire regulations.
General Duties
* Carry out regular walk-rounds of public areas to maintain cleanliness and presentation standards.
* Assist with basic housekeeping or maintenance requests where appropriate.
* Support other hotel departments during the night operation as required.
* Ensure the hotel lobby and reception area remain clean, organised, and welcoming at all times.
* Undertake any other reasonable duties requested by management.
Person Specification
Essential
* Previous customer service or hospitality experience.
* Excellent communication and interpersonal skills.
* Ability to work independently and make decisions confidently.
* Strong organisational and time-management skills.
* Good numerical and computer skills.
* Ability to remain calm under pressure and during emergency situations.
* Flexibility to work nights, weekends, and public holidays.
Desirable
* Previous hotel reception or night audit experience.
* Knowledge of hotel property management systems.
* Fire Marshal or Fire Safety training.
* First Aid qualification.
Key Competencies
* Customer Focus
* Attention to Detail
* Reliability and Integrity
* Problem Solving
* Teamwork
* Safety Awareness
* Professionalism
The Night Team Receptionist plays a vital role in ensuring guests receive excellent service while maintaining a safe, secure, and efficiently operated hotel throughout the night.

Qualifications

Qualifications & Experience
* GCSEs (or equivalent) in English and Mathematics.
* Previous customer service or hospitality experience preferred.
* Fire Safety Awareness and First Aid qualifications are advantageous but not essential, as training will be provided.
* Ability to work independently and maintain high standards of guest service, safety, and security throughout the night operation.

Additional Information

Workplace Culture
Warm, inclusive, and team-driven
* A genuine "one team" culture where departments support each other
* Colleagues are encouraged to be themselves and feel respected and valued
* Strong focus on inclusivity, diversity, and equal opportunity
People-first leadership
* Approachable managers who listen, coach, and develop their teams
* Open communication and regular feedback, with ideas welcomed from all levels
* Emphasis on recognition, trust, and celebrating success
Proud hospitality mindset
* Shared pride in delivering great guest experiences
* A fast-paced, energetic environment where no two days are the same
* Strong sense of belonging and loyalty among long-serving colleagues
🎁 Perks & Benefits
Accor global benefits
* Discounted hotel stays and food & beverage across Accor hotels worldwide
* Access to Accor's international career opportunities and internal job mobility
* Use of Accor's learning platforms and professional development programmes
Career growth & learning
* On-the-job training, cross-department exposure, and structured development
* Opportunities for promotions and progression within the hotel
* Support for apprenticeships and hospitality qualifications
Wellbeing & recognition
* A supportive approach to work-life balance where possible
* Recognition schemes that reward effort, performance, and teamwork
* A positive, respectful atmosphere that supports mental and emotional wellbeing
Local advantages
* Convenient Milton Keynes location with good transport links
* A mix of business and leisure guests, keeping work varied and engaging
* Friendly, community-focused workplace with strong local identity