Greeter Bruxelles (Student job)

Descripción del puesto:

Mission

The Greeter is the customer's first point of contact in the store and sets the tone for the customer's experience during their journey with us.

As a Greeter, your role is fundamental to start building a strong relationship with the customer by making sure each client is acknowledged properly and feel comfortable when entering our stores.

Main activities

* Be the client's first impression of Hermès & convey warmth, courtesy, elegance and simplicity at all times
* Greet and welcome clients as they enter and leave the store
* Manage traffic inside & outside the store by knowing at any time which team members are available, greeting clients, determining their needs, and escorting them to the appropriate sales associate (match to traffic)
* Use the proper instore tools, both material & digital, to respond to clients and manage appointments
* Maintain the welcoming area (inside and outside) in clean and tidy condition
* Work in collaboration with the security team to ensure safety of clients and staff

Profile

* Experience in a customer-facing retail environment preferably dealing with a diverse clientele
* Strong interpersonal skills,
* Exquisite sense of hospitality
* Smiling, open, friendly
* Maintains an overview on the organization and keeps calm in hectic situations
* Diplomatic and solution-oriented
* A real sense of empathy for different types of customers and situations
* Presents perfectly (grooming)
* Fluent French and English. Dutch is a plus