Automation, Integration & AI Technology Consultant

Descripción del puesto:

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.

About the Role
We are looking for an experienced Technical Consultant (IC4) to join our team in Brazil. This role requires a strong technical background across the ServiceNow platform, with particular depth in Integrations, Robotic Process Automation (RPA), App Engine, portals, and core platform development.
The ideal candidate combines hands-on technical expertise with strong consulting and governance skills, and has demonstrated knowledge of Artificial Intelligence capabilities and Now Assist implementation.
What you will do
* Design and deliver scalable solutions on the ServiceNow platform, following platform architecture and development best practices.
* Lead the technical design and implementation of complex integrations between ServiceNow and enterprise systems.
* Develop and implement solutions leveraging App Engine, workflow automation and RPA capabilities.
* Support the design and development of portals and user experiences within the ServiceNow ecosystem.
* Provide strong expertise in core ServiceNow platform development and configuration.
* Design and implement AI-enabled solutions, with particular focus on Now Assist use cases and adoption.
* Translate business requirements into robust technical solutions, considering scalability, maintainability and platform standards.
* Provide technical governance, ensuring solution quality, architectural consistency and adherence to ServiceNow best practices.
* Work closely with customers, architects, developers and business stakeholders to guide technical decisions and resolve complex implementation challenges.
* Act as a trusted technical advisor, helping customers maximise the value of their ServiceNow investment

Requerimientos del candidato/a:

Required Qualifications
* Solid experience working with the ServiceNow platform in technical consulting, development, architecture or implementation roles.
* Strong hands-on experience with:
* Integrations and APIs
* RPA / automation
* App Engine
* Portal development / user experiences
* ServiceNow core platform development
* Strong understanding of technical governance, development standards and scalable solution design.
* Demonstrated knowledge of Artificial Intelligence applied to enterprise workflows.
* Experience with or strong knowledge of Now Assist implementation and use cases.
* Ability to navigate complex technical environments and engage effectively with both technical and business stakeholders.
* Strong problem-solving and communication skills.
* Advanced English.
* Portuguese fluency.
Preferred Qualifications
* Spanish language skills.
* ServiceNow certifications or relevant technical certifications.
* Experience working on complex enterprise implementations involving multiple systems and integrations.
* Experience advising customers on platform architecture, governance and adoption