Manager Risk Management & Fraud Prevention

Descripción del puesto:

Purpose & Overall Relevance for the Organisation:

As a Manager for Fraud Risk Management you will be responsible for the end to end execution of Global Fraud Risk Management initiatives. The key focus of this role will be to drive Digital Business growth by developing and influencing implementation of new best in class anti-fraud initiatives, including but not limited to tools and platforms, policies, processes, and procedures in key markets. A key lever to enable (COMPANY NAME)' future growth plans are excellent backend processes, with payments and risk management as core components. You will report to the Senior Manager, Global Fraud Risk Management.

Key Responsibilities:

* Supports the global fraud risk management strategy through execution of global projects, in close collaboration with leadership, the business functions, IT and the markets

* Responsible for driving implementation of initiatives within key markets with a 2-3 year outlook

* Liaise and influence markets to align on best practice to mitigate ecommerce fraud and ensure solutions meeting business objectives are delivered

* Executes investigation of fraud incidents and drives response strategy.

* Support change management of fraud risk management projects within the organization by building documentation of knowledge/processes and associated training, in close collaboration with business stakeholders.

* Continuous monitoring of fraud risk management results and industry developments to identify vulnerabilities and recommend rule based improvements where required relevant to the regional focus

* SLA performance monitoring with all risk related technology partners

* Acting as the liaison to Internal Audit and Cybercrime departments to help manage the audit process including action item follow-up and reporting

Key Relationships:

Payments Team, Digital Brand Commerce Teams, Market Retail and eCom teams, IT teams, Treasury, Finance, Profit Protection, Cybercrime, Retail.

Knowledge, Skills and Abilities:

* Strong knowledge in ecommerce risk and fraud management processes and systems

* An investigative mindset with strong analytical ability, to manipulate data, question its validity, interpret it, and develop recommendations based on it. Knowledge of SQL is preferred

* Understanding of machine learning technologies

* Enthusiastic personality with the ability to work well under pressure in an ever-changing environment

* Strong ability to influence audiences into change by articulating fact-based strategies and drive their execution

* Comfortable working in ambiguous situations, self-driven, and works well independently or within a group

* Experienced in managing relationships at all levels within an organization

* Fluent in English; additional languages are an advantage

* Working knowledge of data analytics platforms such as Microstrategy and/or PowerBI

Requisite Education and Experience / Minimum Qualifications:

* Proven risk management and project management experience implementing payments and fraud risk solutions on e-commerce platforms

* University degree and/or commercial training in the area of Finance, Accounting, Economics, Marketing or Sales is preferred

AT (COMPANY NAME) WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

* COURAGE: Speak up when you see an opportunity; step up when you see a need..
* OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
* INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
* TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
* INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.
* RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

(COMPANY NAME) celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title: Manager Risk Management & Fraud Prevention

Brand: (COMPANY NAME)

Location: Bogota

TEAM: Digital

State: DC

Country/Region: CO

Contract Type: Full time

Number: 510372

Date: Apr 23, 2024