Operations Coordinator

Descripción del puesto:

Key Responsibilities

Consumer Support & Issue Resolution

* Diagnose issues, provide clear solutions, and follow up to ensure full resolution.

* Process returns, replacements, claims, and product inquiries accurately and efficiently.

Product & Brand Guidance

* Provide knowledgeable assistance on product use, features, and troubleshooting guidance to partners across LAM ecosystem

* Capture consumer feedback and trends to share with internal teams (quality, marketing, product).

Case Management

* Management of all interactions in the CRM system with accuracy and timeliness (SSFC)

* Escalate complex cases to senior team members or cross-functional partners as needed.

Quality & Compliance

* Ensure all company policies, service procedures, and compliance guidelines.

* Maintain high service standards, including response times, customer satisfaction, and call quality.

Continuous Improvement

* Identify recurring issues and propose improvements to processes or FAQs.

* Participate in trainings, product learning sessions, and team workshops.

* Lead automation roadmap for LAM

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

* COURAGE: Speak up when you see an opportunity; step up when you see a need..
* OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
* INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
* TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
* INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.
* RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

- Culture Starts With People, It Starts With You -

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.

Job Title: Operations Coordinator

Brand:

Location: Bogota

TEAM: Digital

State: Dist

Country/Region: CO

Contract Type: Full time

Number: 540440

Date: Feb 10, 2026