BOTTEGA VENETA - Client Advisor de Bijenkorf

Descripción del puesto:

Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta. Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook. An inclusive brand with exclusive products, Bottega Veneta is as much of a feeling as it is an aesthetic.

MISSION - The Client Advisor, reporting to the Assistant Store Manager or Store Manager, delivers exceptional customer service, drives sales, and embody the brand's values. They achieve this by building long-term client relationships and maintaining in-depth product knowledge. Additionally, they support store operations and collaborate with the team to ensure a seamless and luxurious shopping experience.

SALES AND CLIENT EXPERIENCE

Achieve Sales Targets: Strive to meet and exceed sales goals in alignment with company strategy.
Time Management: Efficiently manage time to complete tasks and responsibilities.
Brand Representation: Uphold and embody the Bottega Veneta brand image in all interactions
Engaging Service: Deliver an exceptional and emotional client experience, adhering to Bottega Veneta's Client Journey standards.
Client Information Management: Collect and update client data to optimize CRM usage.
Clienteling Culture: Foster strong, long-term relationships with clients, embracing the clienteling culture.
STYLING AND STORE OPERATIONS

Luxury and Trends: Possess a deep understanding of luxury, collections, and current fashion trends.
Silhouettes and Alternatives: Work with silhouettes and suggest alternative items to enhance client discovery of the collection.
Confident Styling Advice: Provide confident styling advice, reflecting the brand's creative vision.
Stock Management: Maintain organized stock, monitor deliveries and availability, and promptly communicate out-of-stock items and other relevant information.
Policy Adherence: Apply company policies, procedures, and guidelines consistently

Performance and KPIs
*Individual Sales vs. Target (80% of Sales Target vs. Store Turnover - CA)
*KPI Achievement Rate (UPT,CR,CS)
*Role Model in Mapping scores
*Achieve at least 80% of individual sales target vs. CA
*After sales customer satisfaction
*NPS & Mistery Shopping Rate
*Luce and Edapp campaignes complexion rate
*Number of personal appointments and ATV of Personal appointments vs total store revenue