Resort Host

Descripción del puesto:

The Resort Host plays a pivotal role in delivering highly personalized, anticipatory, and discreet service, ensuring each guest enjoys a seamless and memorable experience from pre-arrival through departure. Serving as the primary liaison between guests and all resort departments, the Resort Host orchestrates every detail with precision and care. This position requires a high level of operational excellence, cultural sensitivity, and a deep understanding of luxury hospitality standards

Requerimientos del candidato/a:

Responsabilities
* Coordinate the guest's welcome, stay, and departure with personalized, attentive service
* Proactively anticipate guest needs and preferences, managing services such as laundry, packing, reservations, amenities, and special celebrations
* Oversee room setup, turndown service, and daily in-room details to ensure comfort and consistency
* Curate and facilitate cultural, culinary, and wellness experiences tailored to each guest's profile
* Maintain discreet and continuous communication to deliver seamless, impeccable service
* Update guest history records and report relevant observations to enhance future stays
* Address requests and unexpected situations with elegance, efficiency, and emotional sensitivity

Qualifications

* Proven experience in luxury hospitality or personalized butler-style service
* Fluency in English, both spoken and written, with outstanding communication skills
* Warm, professional demeanor with exceptional attention to detail
* Familiarity with Forbes Travel Guide standards and a strong sense of intuitive service
* High level of discretion, emotional intelligence, and interpersonal finesse
* Flexible availability, including weekends and holidays, with a commitment to personalized guest service