Accreditation and Management Systems Specialist

Descripción del puesto:

If you are an experienced quality, audit, or accreditation professional who thrives at the intersection of governance, operational excellence, and continuous improvement, this role offers the opportunity to make a visible, enterprise-wide impact. You will play a critical role in safeguarding the integrity of ERM CVS's global certification, assurance, and verification services-while helping shape how management systems evolve, scale, and mature across regions and service lines.

Why This Role Matters

ERM CVS operates in highly regulated, independently accredited environments where trust, credibility, and impartiality are non-negotiable. This role is essential to ensuring our internal management system not only meets accreditation requirements-but actively strengthens operational performance, audit readiness, and customer confidence worldwide. Your work directly enables ERM to deliver high-quality, accredited services with consistency, transparency, and efficiency.

What Your Impact Is

* Maintain and continuously improve ERM CVS's internal management system in line with global accreditation and scheme requirements
* Ensure audit readiness across certification, assurance, verification, and training services
* Strengthen compliance, impartiality, and competency frameworks across a global auditor population
* Drive meaningful process improvements that enhance scalability, efficiency, and data integrity
* Bring practical field experience back into system design through hands-on audit, verification, and technical review work

What You'll Bring

Required
* Bachelor's degree in Engineering, Environmental Science, Sustainability, Occupational Health & Safety, Quality Management, or a related technical field
* Minimum 2 years of experience in certification, assurance, or verification environments
* Working knowledge of accreditation frameworks (e.g. ISO/IEC 17021, ISO/IEC 17029, ISSA 5000, ISQM-1, ISQM-2)
* Experience across the audit lifecycle, including planning, delivery, technical review, and reporting
* Strong organizational skills with high attention to detail and accountability
* Ability to work independently while collaborating across functions, regions, and time zones
Preferred
* Experience working within certification or verification bodies
* ISO Lead Auditor certification
* Familiarity with audit management systems and workflow tools
* Exposure to digital tools supporting data, reporting, and automation (e.g. Microsoft 365, Power BI, MS Copilot, AI-enabled systems)

Key Responsibilities

Management System Operation & Compliance
* Maintain and operate the ERM CVS management system in line with applicable standards and accreditation requirements
* Support management reviews, internal reporting, and external audit readiness
* Ensure compliance with impartiality, independence, and documentation controls
Internal & External Audit Program Management
* Plan, coordinate, and monitor internal audit programs across all service lines
* Support the execution of external audits by accreditation bodies
* Partner with business leaders to identify auditable activities and improvement opportunities
Witness Audit Coordination
* Identify and coordinate witness audit opportunities across regions and disciplines
* Ensure operational readiness and maintain full traceability of witness activities
NCR, OFI & Issue Management
* Manage the end-to-end lifecycle of non-conformities and opportunities for improvement
* Ensure root cause analysis, corrective actions, effectiveness verification, and timely closure
Complaints, Appeals, Disputes & External Inquiries
* Manage complaints, appeals, disputes, customer satisfaction feedback, and external inquiries
* Ensure accurate tracking, investigation, response, and closure within defined timeframes
* Analyze trends to support leadership decision-making and continual improvement
Auditor Qualification & Competence Management
* Coordinate auditor qualification, competence assessment, and approval processes
* Maintain accurate competency records with full traceability
Product & Service Development Support
* Support new product and service initiatives following Gate 1 approval
* Coordinate stakeholder reviews and track progress within project management systems
Conflict of Interest Management
* Maintain conflict of interest identification and escalation processes
* Ensure documentation and traceability aligned with impartiality requirements
Systems, Tools & Digital Enablement
* Maintain and enhance internal systems such as Pegasus, Cosmos, and Monday.com
* Identify opportunities for automation, efficiency, and data quality improvements
Process Improvement
* Design, implement, and standardize management system processes and procedures
* Ensure alignment with accreditation, impartiality, and scalability requirements
Audit, Verification & Technical Review Engagements (Billable - ~30%)
* Participate in audit and verification activities to maintain practical, hands-on expertise
* Conduct or coordinate technical reviews and certificate issuance
* Monitor timelines related to technical review, approvals, and certificate control
* Leverage field insights to drive system improvements, training, and calibration activities

Additional Information

* Hybrid role with occasional travel
* Regular attendance at local office locations as business needs require
* Flexibility to support global teams across time zones
* Dynamic, fast-paced environment with strong opportunities for professional growth
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ERM is committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to thrive, it's an essential part of what makes ERM a great place to build a career and helps us create better solutions for our clients.

We welcome talent from all backgrounds and provide equal opportunities for every candidate. If you have a disability, are neurodivergent, or need accommodations during the selection process, we're here to support you. Our commitment doesn't stop at hiring. Once you join us, we'll ensure you have the tools, support, and adjustments needed to succeed and feel a true sense of belonging. Learn more about our Diversity, Inclusion & Belonging (DIB) efforts by visiting our website or exploring our 2025 Sustainability Report