IT Process Specialist

Descripción del puesto:

Job purpose:
Are you passionate about ensuring smooth and compliant IT operations in a dynamic business environment? As an IT Process Specialist, you will play a key role in maintaining the stability and reliability of IT service chains across critical business domains such as Finance, Risk, and more. Your main mission will be to define, implement, and continuously improve ITIL processes, while closely collaborating with various IT delivery teams. You will be responsible for monitoring and ensuring SLA performance, maintaining robust IT General Controls (ITGC), and actively supporting lifecycle and security enhancements within your area of responsibility. If you thrive in a role where you can make a tangible impact on business continuity and compliance, we'd love to hear from you!

What you will do
* ​Manage ITIL processes with a focus on incident, change, problem, and access management
* ​Coordinate the execution of IT General Controls and ensure audit-proof processes
* ​Oversee and support technical teams in maintaining IT service stability
* ​Implement and maintain regulatory standards (e.g., DORA)
* ​Drive automation, optimization, and technical improvements across the service chain
* ​Support MFA/SSO, Azure backup policies, and vulnerability remediation
* ​Lead lifecycle management (LCM) planning and ensure timely execution across applications and infrastructure

What you bring
* Proven experience in a similar position, ideally within an international or corporate environment
* Technical background with hands-on knowledge of cloud platforms such as Azure/AWS, as well as familiarity with automation and AI concepts
* ​Experience working with tools like ServiceNow, Splunk, and Power BI for IT service management, monitoring, and reporting
* ​Solid understanding of IT security principles and regulatory frameworks relevant to the financial or insurance sector
* Experience with Agile or DevOps methodologies is an advantage
* ​Ability to communicate clearly and effectively at all levels of the organization, with both technical and non-technical stakeholders
* ​Ideally, a university degree in a technical field

Perks of joining NN
* Enjoy the flexibility of working from home most of the time, with team meetups in the office at least once a week - because we like to see you in person, too! Plus, NN supports your HO with a monthly allowance.
* Flexi Time Off: Take paid vacation days beyond the usual, with your manager's thumbs-up - because your time, your way, just makes sense!
* On top of your salary, count on a handy meal allowance, up to 20000 CZK in Cafeteria points, MultiSport card, contributions to pension savings, and a nice discount on life insurance.
* ​Grow with us through tailor-made professional training that supports both your career ambitions and personal development.
* Know someone great? Earn up to 60000 CZK when your referral joins our team.
* Work smoothly with a company laptop and an iPhone equipped with a paid O2 plan and generous data package.

How we hire
Send us your CV in English. If we find relevant experience there, we'll reach out to you right away and arrange an interview. We usually have a standard two-round interview process. The first round is with our HR and local hiring manager for initial prescreening, which helps us quickly see if there's a mutual fit. If we both see potential, you'll move on to the second round, where you'll meet with our stakeholders from the Netherlands. This way, you get to know the team and how we work, and we can dive deeper into your experience and technical skills. If everything clicks, you're in