Business Process Engineer

Descripción del puesto:

The number and complexity of IT services and processes at NN keep growing. To make sure they remain reliable, secure and compliant, we are looking for someone who understands how they work, can connect the right people and processes, and enjoys finding ways to simplify and automate them.

Within the Non-Life S&I Process Management team, we are looking for someone with a strong technical mindset who can identify opportunities for automation and AI-driven solutions in our work. Functional and technical application management capabilities would also be valuable for this role, including application lifecycle management, monitoring and performance optimization, user access management, interface and integration management, automation of operational tasks, and coordination with vendors and development teams.

That is why we are hiring a Business Process Engineer in Prague now.

Your impact at NN

You will join a team that makes sure our IT services run reliably, securely and in line with internal and external requirements. You will work on IT service management, automation, cloud governance, IT General Controls, vendor management, incident coordination and service lifecycle management. Improving and standardizing processes will also be an important part of your role.

The tasks you will perform
* ​Manage IT services and IT chains end to end in line with ITIL principles.
* ​Be a technical sparring partner for functional management teams and engineers.
* ​Design and maintain User Access Management, including roles, authorizations and regular access reviews.
* ​Support MFA, SSO and identity integrations.
* ​Coordinate, improve and automate IT General Controls wherever possible.
* ​Make sure we meet our SLAs, internal risk standards and external regulations, such as DORA.
* ​Work with engineers on Azure- and AWS-based services, especially in security, continuity, backup and recovery.
* ​Look for and implement opportunities to use automation and artificial intelligence in services and controls.
* ​Support application lifecycle management, monitoring, performance optimization, and interface and integration management.
* ​Coordinate operational activities with vendors, development teams and relevant internal stakeholders.

The knowledge and experience you bring

You do not need to meet every requirement listed below to be a great fit for this role. If you bring a strong combination of several of these skills and experiences and are motivated to develop further - we would be happy to hear from you.
* ​A university degree.
* ​2-5 years of experience in a relevant area.
* ​Advanced or professional English at C2 level.
* ​Strong computer skills and professional knowledge of relevant tools.
* ​A strong interest in IT Service Management and a technical way of thinking.
* ​Experience in functional or application management, or a strong interest in developing in this area.
* ​Good knowledge of ITIL processes, such as incident, change, problem and configuration management.
* ​Experience with User Access Management, authorization concepts and identity and access controls.
* ​A mindset focused on improvement and automation.
* ​The ability to work well with technical and non-technical colleagues.

Why you'll like working here
* ​Learn & Grow: We support your continuous development, trainings and certifications
* ​Hybrid & Flexible: Enjoy a strong home-office culture, flexible time off and a hybrid setup. You can work from home most of the time, however we'd like to meet you the office once per week
* ​People-First Culture: Join a down-to-earth, open team with no unnecessary formalities, no ego, no blame, just real support.
* ​Modern Tools: Get a company laptop and iPhone with a fully paid plan.
* ​Great Benefits: Cafeteria allowance of up to CZK 20,000, pension contributions, a MultiSport card, meal allowance, a discount on life insurance and a contribution to home-office expenses.
* ​Care for Your Well-being: Take advantage of Mojra psychological counselling, Health Days every autumn, and an increased cafeteria allowance of CZK 12,000 per year for employees with disabilities.
* ​Referral Bonus: Get up to CZK 60,000 for referring new colleagues.
* ​Personalized Onboarding: During your probation period, we'll help you settle in with additional in-person support.

How we hire
Please send us your CV in English. If your profile looks like a good match, we will get in touch to arrange the first interview round. Ideally, we would be happy to meet you face to face at our Prague office. This first conversation will be a discussion with HR and the local Hiring Manager, where we can get to know each other and talk about what we can offer one another.

If we both feel that the role is a good fit, we will arrange a further online interview with stakeholders from the Netherlands