Technical Support Expert

Descripción del puesto:

Job Description

Technical Support Expert

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

The Technical Support Team is one of the key functions within our organization. As a Technical Support Expert, you'll be one of the main, and most important, contact points for our merchants in need of support. You love to help people, communicate, analyze, and troubleshoot the payment product we offer.

You'll be supporting the clients in their questions regarding PaymentIQ service, which is a fast, dynamic, complex, and powerful platform, with a vast number of integrations towards systems, payment methods and special setups. The complex and customizable nature of the system makes it technically demanding yet rewarding to be supporting.

Day-to-Day Responsibilities

* Monitor ticket queues to resolve issues, receive and reply to support requests through Helpdesk application and telephone.

* Provide timely response, meeting defined service level agreements and internal support KPI and ensuring resolution to all reported issues

Who Are We Looking For

People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

* You are customer focused and service minded with a great interest and understanding in technology

* Solution-driven with a strong analytical ability

* Love to communicate

* Takes ownership and responsibility for tasks you are assigned

* Truly flexible; able to shift tasks and priorities in a big way at the drop of a hat

* Strong customer service skills

* Previous experience as a Technical Support Agent both onsite and/or remote

* Fluent in English, both written and spoken

* Interest in, or knowledge in programming (Java, SQL, HTML, CSS, JavaScript, Eclipse or Git) is an advantage

* Previous experience of the payment industry is an advantage

Perks & Benefits

At Worldline, you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

* Health contribution

* Health check - Every 2:nd year

* Private Health Care Insurance (EuroAccident)

* Parental pay and 12 months pension during parental leave

* Opportunity to hybrid working according to company standard

* Benefit portal with many great offers, plus more.

Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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