Operations and Customer Care Intern

Descripción del puesto:

Job Description

Operations and Customer Care Intern

Posting Start Date: 2/25/26

Requisition ID: 60587

Informations générales

Madrid, Spain, 28042

ENGIE ESPAÑA, S.L.U.

Junior (experience

Business Development / Sales / Marketing

Internship

Full - Time

Job Description: VIE Operations & Customer Care

Role Summary

The Operations & Customer Care Support role strengthens the operational team by supporting recurring tasks, absorbing workload peaks, and coordinating internal actions across processes. The position focuses on hands-on execution, basic reporting, and process follow-up to ensure operational continuity, accuracy, and structured workflows. It is designed for a junior/intermediate profile oriented toward execution and transversal support.

Key Responsibilities

Support in Recurring Operational Tasks

* Execute operational activities following established procedures.

* Monitor shared mailboxes and classify/assign incoming requests.

* Perform routine validations and ensure consistency in daily execution.

* Escalate incidents according to defined escalation paths.

2. Internal Coordination & Transversal Support

* Allocate and monitor cases within internal tools.

* Coordinate actions between internal teams when process dependencies arise.

* Conduct initial documentation checks and support administrative steps in contracting workflows.

3. Process Followup & Basic Reporting

* Prepare simple reports on activities, incidents, or operational KPIs.

* Maintain updated tracking lists and operational control files.

* Support the maintenance and documentation of procedures.

4. Support in Projects, Testing & Improvements

* Participate in testing activities for new tools, processes, or system enhancements.

* Record results and follow up on identified issues.

* Contribute to minor operational improvements or implementation of new workflows.

Required Skills & Qualifications

Technical Skills

* Good command of Microsoft Office tools (Excel, Outlook, SharePoint).

* Ability to handle large volumes of data accurately.

* Familiarity with case management or CRM tools is a plus.

Soft Skills

* Strong organizational skills and attention to detail.

* Ability to perform repetitive tasks consistently and with low error rate.

* Proactive attitude toward detecting issues and seeking clarification.

* Good communication skills to coordinate with crossfunctional teams.

* Collaborative mindset and willingness to learn.

Candidate Profile

* Junior or intermediate profile with strong execution focus.

* Comfortable supporting multiple operational streams and adapting to workload peaks.

* Processoriented, structured, and reliable in daily task execution.

Work Environment

* Hybrid work arrangement with flexibility between remote and office-based work

* Collaborative IT team environment, reporting to Team Lead

* No on-call rotation or after-hours requirements under normal circumstances

* Dynamic energy trading setting with focus on operational excellence

* Fully cloud-based infrastructure with emphasis on AWS technologies

* Opportunity to work on both operational stability and innovative cloud development projects

Business Unit: Supply & Energy Management

Division: BP IBERIA

Legal Entity: ENGIE ESPAÑA, S.L.U.

Professional Experience: Junior (experience

Education Level: Bachelor's Degree

Company Name: ENGIE España

Nos valeurs

L'inclusion et la diversité sont au cœur de notre politique de ressources humaines. Nous assurons l'égalité des chances entre tous les candidats et sommes engagés à créer l'environnement de travail le plus accessible possible