OMNICHANNEL TRAINEE

Descripción del puesto:

POSITION: OMNICHANNEL TRAINEE
TEMPORARY / NEW YORK CITY

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE's ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

As Omnichannel Trainee and part of the Omnichannel team, you will participate in focusing on operations support for the Warehouse, CSC, and Retail/E-Commerce Teams.

Your impact

* Learn the Omnichannel Order Flow processes and its relation to Merchandising and Supply Chain with the goal of optimizing the Client Experience in-store and online
* Partner with the warehouse team to ensure timely transfer/order fulfillment, including daily order reporting and follow ups with the team
* Troubleshoot and Open IT tickets for ad hoc order issues (order export, address validation, etc)
* Communicate with store teams to ensure timely transfer fulfillment to warehouse
* Support CSC team by assisting with and communicating order updates and cancellations, UPS Tracking and Return to Sender, and Return updates
* Support the client delivery process, including tracking and troubleshooting.
* Analyze and report on fulfillment optimizations and targets based on inventory and fulfillment rates
* Partner with the ecommerce growth manager on inventory optimization in stock points
* Assist with packaging standards to ensure the client experience is standardized
* Assist Omni Team with various ad hoc projects

KEYS FOR SUCCESS

Education:
* Current college or university undergrad University student with the ability to operate full-time hours
* Post-grad early career professionals or retail professional

Experience:
* Desire to learn and collaborate with corporate and retail environments.
* Proficiency in Excel
* Willingness to learn various software programs.

Competencies:
* Enthusiasm for a career in omnichannel and/or ecommerce, with an interest in luxury products and design.
* Customer service-oriented mindset.
* Proactive and eager to take initiative.
* Good observation and listening skills.
* Developing problem-solving abilities.
* Strong foundational oral and written communication skills

Languages: Fluent in English with proficiency in French or other language(s) will be an advantage

Workplace 598 MADISON AVE

OTHER INFORMATION

Potential starting date: AUGUST 2026 - AUGUST 2027