Intern (m/f/d) in Service Management

Descripción del puesto:

The most attractive employer in Hungary in 2025 (according to a representative survey by Randstad) is Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group. With more than 5,300 employees, the company provides a wide range of IT and telecommunications services. It has hundreds of large corporate clients in Germany and other European countries.DT-ITS won the "Best Educational Cooperation" award from HIPA in 2019 and the award "Most Ethical Multinational Company" in the same year. The company is constantly developing its sites in Budapest, Debrecen, Pécs and Szeged and is looking for qualified IT professionals to join its team. The possibility of remote work is provided exclusively within the territory of Hungary due to European tax regulations. Tasks: Non-Dedicated Service Delivery Manager Customer Support Reactive customer communication: enquiries via a common mailbox or hotline Operational management of standardized non-complex telecommunication and IT customer contracts along the ITIL-Service-Delivery processes Preparation of documentation relating to processed tasks Evaluation of customer requests for quotations based on contracts and management of the sales process Control of invoicing specified in contracts Manage and process customer escalations Cooperation with internal areas and external service partners Working in a German (virtual) work environment Expectations: Active (or passive over 25 years) full-time student legal relationship for at least 1 more year At least 20 hours of work per week Knowledge of German (B2) and English (B2) Good communication and problem-solving skills Ability to work in a team Logical thinking

Requerimientos del candidato/a:

Professional