Middle Office Client Onboarding Intern

Descripción del puesto:

Internship Period: 11 January 2027 - 30 June 2027

The Intern will support the implementation and enhancement of an onboarding workflow tool across multiple Asia Pacific locations. This role provides an opportunity to gain hands-on experience in business analysis, client onboarding, workflow automation, user acceptance testing, change management, and regional transformation initiatives within a financial institution.

Key Responsibilities:
* Support the project team in the implementation and rollout of client onboarding workflow tool across multiple countries and business units.
* Assist in documenting business requirements, user stories, meeting minutes, action items, and project artefacts.
* Support the creation and maintenance of As-Is and To-Be process maps for client onboarding and operational processes.
* Participate in stakeholder discussions, workshops, and requirement gathering sessions to understand business needs and process challenges.
* Assist in country-specific analysis, fit-gap assessments, and documentation of local business and regulatory requirements.
* Support User Acceptance Testing (UAT) activities, including preparation of test scenarios, test scripts, test data, defect tracking, and progress reporting.
* Assist in monitoring and coordinating testing activities with business users and project stakeholders.
* Contribute to the preparation of training materials, user guides, FAQs, and communication collateral to support change management and user adoption.
* Support training sessions and gather feedback from users to identify enhancement opportunities.
* Assist with post-implementation activities, including issue tracking, enhancement requests, lessons learned documentation, and continuous improvement initiatives.
* Prepare project updates, management reports, presentations, and key performance metrics for stakeholder reporting

Requerimientos del candidato/a:

* Excellent written and verbal communication skills
* Possess critical thinking - ability to analyze and evaluate issues logically based on the facts and propose creative solutions to these challenges
* Energetic and eager to tackle new projects and ideas
* Teamwork and collaboration with stakeholders
* Proactive, self-motivated, and willing to learn in a fast-paced project environment.
* Proficient computer skills, including Microsoft Office suite (Word, PowerPoint and Excel)
* Knowledge in Microsoft Office Excel VBA and other data analytics tools would be a plus​