Support Account Manager Intern (Renewals) (12 month program)

Descripción del puesto:

Support Account Manager Intern (Renewals) - Job Description (2026 Intake)
Line of Business: Oracle Support / Renewals
Location: Woodmead, South Africa
Program Duration: This internship is a 12-month program starting 1 April 2026.
Eligibility: This internship is open to graduates who have not previously participated in an internship or held a permanent role for over 12 months. In line with our obligations under the Employment Equity Act 1998, preference will be given to candidates from designated groups
Application Requirements:
To be considered, please include the following documents:
* CV
* Copy of ID
* Academic transcript
* Any relevant certificates
Incomplete applications will not be considered.
Purpose of the Role
To support the Support Renewals team with customer coordination, account health tracking, and the end-to-end renewals process. The role provides exposure to commercial operations, customer engagement, and Oracle's support business.
Career Level - IC0

Career Level - IC0

Requerimientos del candidato/a:

What You Will Do
* Support SAMs during customer calls by capturing notes and follow-up actions.
* Assist with renewal preparation, customer data updates, and timeline tracking.
* Maintain account documentation, plans, and internal systems.
* Coordinate with Support, Product, and Sales teams on open items.
* Track escalations and customer concerns under guidance.
* Prepare basic reports related to account health or renewal progress. Qualifications
* Bachelor's degree in Business, Marketing, Communications, MIS, IT, Commerce, or related field.
* Strong communication and organisational skills.
* Customer-focused mindset with interest in technology.
* High attention to detail and willingness to learn. Desired Experience (Not required, but beneficial)
* Exposure to customer service, coordination, or group project work.
* Basic understanding of software or cloud concepts. What We Will Offer You
* Training: Structured onboarding and hands-on exposure to Renewals processes and tools.
* Mentorship: Support from experienced SAMs to help you grow.
* Real Experience: Work on real renewal tasks and customer coordination.
* Networking: Build connections across Support, Product, Sales, and Operations.
* Work Environment: Be part of a collaborative, fast-paced team in our South Africa office.
* Learning Resources: Access to Oracle's global learning platforms for continuous upskilling