Fashion client engagement Intern - January 2027

Descripción del puesto:

As a part of the Fashion Regional Marketing team, you will report to the Client Engagement manager and will focus on client communication coordination, clienteling, clients services, with a specific focus on Top clients engagement.

In this role you will work with the markets of the region (Switzerland, Latin America & India) on multiple topics gaining a valuable experience on project coordination and contribute to the overall success of our regional organization.

Responsibilities :

Client Communication:
* Coordinate 1-to-many communication and liaise between the global team and regional digital team.
* Share digital communication tools with markets within the region (1-to-1 communication).
* Coordinate and follow-up the orders of printed communication tools and clients gifts.
* Collect market feedback and share them with regional and global team.
* Update and nurture the monthly marketing newsletter, to be shared with the markets of the region.
* Analyse clients communication campaigns results.

Clients services :
* Ensure global services guideline are well shared within the region.
* Coordinate the Mystery shopping waves and their results with an external agency as well as local team.
* Collaborate with European team in the coordination of Chanel Customer Service.
* Ensure that the information of the regional boutique pages are updated.

TOP CLIENTS ENGAGEMENT & EXPERIENCES
* Support the Top Clients Jr. Manager in the planning and roll-out of Top clients experiences, such as fashion shows and other global experiences, by coordinating with global teams and the agency to ensure the journey is coherent.
* Support the maintenance and update of analytical tools such as the Top Clients Tracker
* Participate in the development of internal tools (videos, trainings) to animate the markets about various topics (hospitality best practices, yearly reviews etc.)
* Support the logistics of top client experiences, including invitation management, gifting, bookings, and coordination with local markets.
* Ensure smooth communication with stakeholders to deliver seamless experiences.
* Help collect and analyse qualitative feedback and ROI data to improve future experiences.

Qualifications:

* Currently enrolled in a Master Degree program (Business School, Specialised Master), you have a successful first international experience.
* Detailed oriented and with excellent organisational abilities, you are willing to work on the set-up of new projects and ways of collaborating.
* At ease with numbers, you are willing to work on experiences and communication reporting (quantitative and qualitative).
* With strong communication and interpersonal skills, you appreciate to work in a multicultural team and are interested in discovering the world of Fashion and Luxury
* Proficiency in Microsoft Office Suite, and open to learn new tools.

Job Conditions:

An internship agreement is mandatory for this position and must meet the following conditions:
* The internship must be part of your study program.
* The internship must be required for the completion of your degree.
* The internship must be validated by the award of academic credits.

Job Information:
* Contract: Full-time internship (100%) and in-person
* Start date: January 4, 2027
* Duration: 6 months
* Working days: 5 days a week, Monday to Friday
* Location: Geneva
* Fluent in French and English
* A plus: Spanish, Portuguese